Certification FAQ – PMP, PMI-ACP, ITIL v3 Foundation

PMP Audit

No.

Whether your PMI audit result is successful or not, PMI will not return the audit package to the PMP® / PMI-ACP® applicant. Therefore, only photocopies of the certificates are required by PMI instead of the original ones.

PMI will need to retain the audit package according to its internal auditing procedures.

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First and foremost, the PMP® or PMI-ACP® candidate is not able to proceed with the certification application and examination. The certification fee paid will be refunded (with the subtraction of the processing fee).

There may be some follow-up actions by the PMI depending on the cause of failure of the PMI audit:

  • if the audit fail is due to incomplete information (including the documents are sent to PMI in more than 1 package), no action may be taken by PMI, but the candidate will only be able to reapply to the certification 1 year later;
  • if the fail is due to fraudulent information, PMI may take disciplinary actions (including banning from application to PMI certification for life) to the candidate in question as PMI takes integrity very seriously.

Therefore, when submitting the PMP® application / PMI-ACP® application, always make sure you are entering truthful information. Honest is the best policy.

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If you decide NOT to proceed with the PMI Audit for whatever reasons, e.g. time clashes, supervisor disagreed with your claimed time, personal issues, etc., you need not do anything. PMI considers it an automatic audit fail if it does not receive your audit package within 90 days of the notice of PMI Audit.

You will be able to apply again for the PMP® Certification / PMI-ACP® Certification one year after your original PMP® application / PMI-ACP® application submission date. But you should note that your application will be subject to a PMI Audit again.

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For the working experience verification forms, PMI requires the supervisors / managers to sign on the forms and put the forms in ‘sealed and signed envelopes‘. The following is the instruction on the PMI audit:

A manager, supervisor, or colleague who is intimately familiar with the experience on your application is required to review your Experience Record and then complete the Experience Verification Form. After they verify, they will put the completed Experience Verification Form and Experience Record in an envelope, sign his/her name over the sealed flap of the envelope, and return the envelope to you via in person or by mail. If one person is verifying multiple projects for the same company, they can fill out one form and initial or highlight on the Experience Record the projects that they are verifying. Faxed or scanned forms will not be accepted as the forms need to be placed in a sealed and signed envelope for security purposes. No substitutions will be accepted.

This paragraph essentially means the following:

  1. Download and print the experience verification forms
  2. Send the printed verification forms, each with an empty envelop, to your managers / supervisors named on your application form accordingly*
  3. Ask the managers / supervisors to write the details on the form and sign, put the signed form into the envelope, glue the flap and sign again across the flap (this makes the ‘sealed and signed envelope’)
  4. Ask them to return the ‘sealed envelop’ to you to be mailed to PMI together with other documentations

* If your manager / supervisor is responsible for more than one experience verification forms, he/she will need to enter the details and signs on one form only and write his/her initials on other forms without filling the details. He/She will then need to put all the experience verification forms into a single envelope and seal it with a signature as usual.

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Not a problem. You just need to write a short notice on the envelope that your manager / supervisor forgot to sign on the envelope for the PMI audit.

Though PMI asks you to request your manager / supervisor to seal and sign across the flap of the sealed envelop in order to properly accomplish the PMI audit, it is possible (or even likely) that your manager / supervisor mails / hands the envelope back to you without the signature on the flap. PMI understands that it might be difficult, if not possible, to return the envelope to get the signature again. It is acceptable to have the experience verification envelope without signature provided that you:

make a note on the back of the envelope in question that the signature was omitted

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Could not find the manager / supervisor named in the PMP® application to sign the experience verification form is the greatest problem PMP® candidates would face.

Don’t panic. Don’t just give up and ask for refund of your PMP® application fee.

Though PMI prefers PMP® candidates to get signatures from the named manager / supervisor, in case this is not possible, PMI does allow:

a colleague from the project can verify, or a current manager or supervisor, who has intimate knowledge of the project, can verify.

Even though you are not able to find your manager / supervisor to sign the experience verification form, you can actually find some others who are close to the project to sign it. That’s why PMI leaves blank on the form the information of the one to verify your experience.

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If you are the manager for the organization, then you may ask your senior management, if possible, to sign your project management experience verification form for you. Other than senior management, you may ask

 a colleague, peer, client or sponsor who has intimate knowledge of the project [to] verify.

PMI does NOT require managers / supervisors to be the only persons to sign the experience verification forms. As long as the signee who are intimately familiar with the project you have submitted, it is okay for them to sign the form. PMI will accept the experience verification in such cases.

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