ITIL Foundation FAQ

ITIL v3 Foundation Exam 2011 FAQ

ITIL Foundation Exam

Since ITIL® Foundation Certification Exam has no pre-requisites (i.e. no formal training nor experience is required), you will just need to pay the ITIL® Foundation Exam fee, pass the exam and get certified. Therefore, the cheapest cost for the ITIL® Foundation Certification is the ITIL® Foundation Exam fee (which is more than US$250).

So in theory, the cheapest cost to get ITIL® Foundation Certification is around US$250.

Though you will also need to consider the preparation / study materials you will need to get ITIL® Foundation certified, these would include online ITIL® courses, mock ITIL® Foundation exams, flash cards, exam prep books, etc. These will add up to a considerable amount of money. Of course, you can always search for free exam prep materials (e.g. I have published my ITIL® Foundation Exam study notes and are available for free). But a word of caution is that you need to check very carefully the “version” of the ITIL® Exam: there are 4 versions of ITIL® (ITIL® v1, ITIL® v2, ITIL® v3 and ITIL® v3 2011), the study materials must be based on the latest version ITIL® v3 2011 in order to really help you with the exam (NOT hinder you as the definitions and processes have undergone quite a lot of changes from version to version).

Note: The training materials and the ITIL® Foundation Exam voucher can be purchased in a package.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

 

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In the past, the Official ITIL® Publisher (Office of Government Commerce) did publish an official study guide for ITIL® Foundation Exam aspirants – Passing Your ITIL® Foundation Exam: Study Aid – The official book of ITIL® of which the author is OGC (Office of Government Commerce). However this guide is for the 2009 version of the ITIL® Foundation exam which has been superseded by the ITIL® v3 Foundation 2011 Exam.

Currently, with the change in the structure of ITIL® governing bodies, the book is not updated to the current ITIL® Exam edition. Instead, another book titled “Passing Your ITIL® Foundation Exam” which is published by the Stationery Office, UK – the privatized publishing arm of Her Majesty’s Stationery Office and also the official ITIL® publisher, is now considered the official ITIL® v3 Foundation Exam book.

The ITIL® book is endorsed by the Official ITIL® Accreditor. It is currently the only official ITIL® Foundation Exam prep book that is updated in line with the ITIL® v3 Foundation 2011 syllabus. The book tries to present ITIL® Foundation syllabus in an easy-to-follow structure. It is suited for both self-study or as a complement for classroom learning. Readers will be able to develop an understanding of ITIL® basic concepts, principles and terminology associated with IT service management.

You can take a preview of the official ITIL® study guide at Amazon.

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No. For the ITIL® v3 Foundation Exam 2011, there is no pre-requisite training or working experience requirements for taking the ITIL® Foundation Exam.

Candidates can either self study or attend a training course to prepare well for the ITIL® Foundation Exam. They will need to enroll in the ITIL® exam themselves and pass the exam in order to get the ITIL® Foundation Certificate in IT Service Management examination.

However, since the ITIL® v3 Foundation 2011 Exam covers a lot of topics. It is recommended to take accredited training (either in person or online) or read accredited courseware in order to fully prepare for the exam. Some of the courses include the ITIL® exam voucher as well.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

However, for the higher level ITIL® examinations, candidates are required to attend and complete accredited training first before being allowed to book and sit for the ITIL® exams.

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There is not a fixed ITIL® Foundation Exam fee. As some exam administrators of ITIL® have put it:

(make use of) a global pricing structure, so for those sitting exams at a public exam centre, the cost is dependent on where the exams are being sat…

This means that the ITIL® Foundation Exam fee differs for different countries and even different regions within the same country. The lack of transparency in the fee structure and among different ITIL® exam administrators allows the ITIL® exam fee to increase without notice.

Over the past few years, the ITIL® Foundation Exam fee has been increased for over 20%: the first time I checked the ITIL® Foundation Exam fee was around US$150, but when I took the ITIL® Foundation Exam, the fee was US$200. It is around US$230+ in 2016 depending on the location where you live in.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

Since ITIL® Foundation Certificate will never expire, it is advisable to take the ITIL® Foundation Exam as early as possible.

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For the ITIL® Foundation Exam, candidates will need to get 26 answers correct from a total of 40 questions (i.e. 65%) in order to pass the exam and get the ITIL® Foundation Certificate. This is a remarkably low passing mark compared to other international certifications.

The low entry threshold allows more IT practitioners to begin their journey in the ITIL® Certification and make use of ITIL® best practices in their daily work in order to promote the adoption of ITIL® around the world. ITIL® Foundation Certificate holders are not expected to be able to adopt ITIL® best practices in organizations without additional help.

As a reference, the passing mark for ITIL® Intermediate Exam or above has been increased to 70% as the requirements for the ITIL® Intermediate Exam or above are more stringent. Holders of ITIL® Intermediate Certificates or above are expected to be able to help the adoption of ITIL® best practices in organization with little or no help.

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No. ITIL® v3 Foundation certificate will never expire. Therefore once you get the ITIL® v3 Foundation certificate, you will be able to include the credential in your resume for the rest of your life.

That being said, the version of ITIL® will change. As you can see, there is a “v3” for the ITIL® Foundation certification scheme which is the short form of “3rd version”. In fact, the full name for the current ITIL® Foundation Certification is “ITIL® v3 Foundation 2011 Certification”, the “2011” version is an upgraded version from the original “v3” version (so literally speaking, there are 4 generations of ITIL® Foundation Certification).

In the past, there are “bridging programs” provided  to help ITIL® Foundation certificate holders to easily upgrade from the previous version to an updated version (e.g. from v2 to v3). However, for the ITIL® v3 Foundation 2011 Certification, there is no bridging programs provided, meaning that the certification holder need to re-take the new ITIL® v3 Foundation 2011 Certification exam in order to get the most updated credential of ITIL® Foundation Certification.

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The administrators of the ITIL® v3 Foundation Exam provide many ways to sit for the ITIL® v3 Foundation Exam:

  • taking the exam at the end of classroom training for ITIL® v3 Foundation Exam
  • taking the exam at designated exam centers by booking through Prometric website
  • taking proctored exam online at home

The costs of different ways of taking the ITIL® v3 Foundation Exam also vary and the administrators of the ITIL® v3 Foundation Exam do not disclose the “standard” rate for the exam fee.

It is worth noting that since the ITIL® v3 Foundation Exam is a close book exam, if you would like to take online exam from your home, you will need to sit for the exam in a dedicated room without any textbooks on the table and a computer with internet access and a video camera. You will also need to install a special software so that the exam proctor will be able to control your computer. The proctor will make sure you do not “cheat” during the ITIL® exam by observing you through the video camera.

A great way to get ITIL® Foundation Certified is by purchasing an ITIL® Foundation online training course with official exam voucher bundle so as to save you the hassles. You will be able to get well prepared for and take the ITIL® Foundation Exam with a low price (not much more than the ITIL® Foundation exam fee itself).

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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Yes. ITIL® Exams are provided in many other languages other than English. The ITIL® v3 Foundation Exam has been translated into most number of languages among all ITIL® Exams including:

  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

This list should cover most languages where ITIL® is in active practice.

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The ITIL® v3 Foundation Exam 2011 on Prometric website is sponsored by Exin (an authorized ITIL® exam administrator), you may simply go to the following URL to register for an ITIL® v3 Foundation Exam session:

https://www.prometric.com/en-us/clients/exin/pages/landing.aspx

On the ITIL® exam registration page, simply click on the top banner with the words “Ready? Click Here” button. You can then find an exam center near you to sit for the ITIL® v3 Foundation Exam as well as schedule the exam, re-schedule the exam or even cancel the exam.

The cost for the ITIL® v3 Foundation Exam (2011) is around US$230+, depending on where in the world you are writing the exam. 

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

The first step is often to find an exam centre that carries the ITIL® v3 Foundation Exam and to look for the seat availability on the preferred dates you would like to sit for the exam.

Once found, you can proceed to schedule the ITIL® v3 Foundation exam online by choosing “Exin” as the “Client”.

Please note that the ITIL® v3 Foundation certificate obtained though Exin on Prometric website is digital only (i.e. you will be able to download a digital certificate). You will need to pay for the hardcopy certificate if needed.

The exam code for the ITIL® v3 Foundation exam is “EX0-001 ITIL® Foundation (Syllabus 2011)”. You can choose the language for taking the ITIL® exam from the list including: German, U.S. English, Castillian Spanish, French, Italian, Polish, Portuguese Brazil, Lat-American Spanish and Russian. The net price for the ITIL® exam will also be shown which will need to be settled online in a later step.

Further on, you are requested to create an online account or sign into your account on Prometric website in order to book the exam seat, pay the ITIL® exam fee as well as confirm the booking. You will be able to re-schedule the exam later on with the same account.

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Before taking any professional exams, one will surely ask if the certification useful for my professional advancement. This is no exception for the ITIL® v3 Foundation Certification. Most people will consider preparing and passing the ITIL® v3 Foundation exam for the following reasons:

  • it is a prerequisite for your company to require its employees to have the ITIL® v3 Foundation Certification as many organisations require it contractors / sub-contractors to use ITIL®
  • you want to understand IT service management in a systematic and proven way
  • you want to apply jobs that has ITIL® as its prerequisite
  • you would like to add an important certification to your CV as a proof of your professional development
  • you would like to advance to a senior position that would manage the delivery of IT services for your company

The ITIL® v3 Foundation Certification is an entry level certificate allowing you to pursue more advanced ITIL® Certifications like ITIL® Intermediate, etc. Holders of the ITIL® v3 Foundation Certification is not supposed to have enough knowledge to implement ITIL® in the organisation but are able to carry out the tasks and processes as defined by senior managers who are ITIL® intermediate / expert certified.

In short, the ITIL® v3 Foundation Certification is useful for people employed in the IT service management section who would like to advance in their career.

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In the unfortunate case that one should fail the ITIL® v3 Foundation Exam, you are allowed to re-sit the ITIL® v3 Foundation Exam by booking another exam session with paying the ITIL® v3 Foundation Exam fee. You can resit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® v3 Foundation Exam, your certification will never expire, meaning that you only need to pass the exam to be ITIL® v3 Foundation certified.

That said, it is sometimes advisable to study at an accredited training course instead of self-study in order to increase your likelihood to pass the ITIL® v3 Foundation Exam. You may also take reference to my ITIL® v3 Foundation Exam study notes which should contain all the basic stuff required for the ITIL® v3 Foundation Exam.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

Wish you ITIL® success!

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ITIL® is the abbreviation of “Information Technology Infrastructure Library”. It is a set of best practices to enable IT services to align with business needs and objectives. The library is made up of 5 core books which cover the lifecycle of IT service management:

  • Service Strategy
    Service strategy provides guidance on defining which types and levels of service that are required of by the users within the budget limits.
  • Service Design
    Service design provides guidance on how to turn the service strategy into production services.
  • Service Transition
    Service transition provides guidance on how to implement the services from the service design phrase.
  • Service Operation
    Service operation provides guidance on the everyday management and measurement of IT services.
  • Continual Service Improvement
    Continual service improvement provides guidance on how to review the portfolio of services to ensure that the services meet business needs and up to the required quality.

In addition, there are also additional complementary guides that detail how the best practices can be implemented for different sectors.

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ITIL® v3 Foundation and PMP® are two of the most popular project management certifications in the world. Every year, thousands of exam aspirants would prepare and sit for the ITIL® and PMP® exams. Some holders of PMP® would study for the ITIL® v3 Foundation Exam while some ITIL® holders would aspire for the PMP® credential. Below we will outline the similarities and differences between ITIL® and PMP®.

Similarities of ITIL® v3 Foundation  and PMP®

  • You will need to pass an exam consisting of multiple choice questions in order to be certified.
  • ITIL® and PMP® provide best practices to implement projects (though ITIL® focuses on projects in the Information Technology field).

Differences between ITIL® v3 Foundation and PMP®

  • PMP® exam is about general project management knowledge while ITIL® is about information technology service management (i.e. for people working in the field of information technology).
  • There are no pre-requisites for sitting the ITIL® v3 Foundation Exam while PMP® exam will require the aspirants to have 35 Contact Hours and at least 4500 hours of working experience in project management over a period of at least 3 years.
  • The PMP® Exam is much longer and consist of more questions, it is generally considered that the PMP® Exam is much more difficult than the ITIL® v3 Foundation Exam.
  • ITIL® v3 Foundation Certification will never expire while PMP® certification holders will need to re-certify every three years by accumulating enough PDUs.
  • PMP® Certification holders will need to earn at least 60 PDU during every 3-year re-certification cycle in order to be able to renew their PMP® Certification status. Holders of ITIL® v3 Foundation Certification will not need any mandatory continuous education.

ITIL® v3 Foundation and PMP®: Recommendation

If you have not began your journey on getting ITIL® v3 Foundation Certification and PMP® Certification, it is highly recommended you study for and pass the PMP® Exam first. Afterwards, you will be able to claim the time spent on studying and preparing for the ITIL® v3 Foundation Exam as PDU for your PMP® re-certification in either Category A or Category B PDU (by taking courses provided by accredited training institutes) or Category C PDU (by self study). In this way, one can kill two birds with a stone!

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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ITIL® v3 Foundation Exam 2011 is based on the updated version of the ITIL® v3 which was originally published in 2007. The updates made to the publications of the ITIL® v3 in 2011 includes:

  • Errors and inconsistencies in the original text and diagrams in the 2007 version are corrected to achieve greater consistency in both content and presentation.
  • Improvements have been made for a number of issues raised by readers and reviewers of the ITIL® v3 after publication. The publisher of ITIL® v3 received a lot of suggestions after the 2007 version and intend to improve the ITIL® publications with greater clarity, consistency, correctness and completeness.
  • The Service Strategy publication has been reviewed to allow the concepts involved to be explained in a more easily accessible fashion.
  • A number of changes have also been adopted with suggestions by the training community of ITIL® to make it easier to teach ITIL® concepts.

As you can see, the ITIL® v3 2011 version (and hence the ITIL® v3 Foundation Exam 2011) is largely an update / improvement over the ITIL® v3 published in 2007. There are no major change in the concepts of IT Service Management. That’s why the current edition of the ITIL® is still called as Version 3.

Holders of the ITIL® v3 Foundation 2007 need not retake the ITIL® Foundation Exam to be certified in the ITIL® v3 Foundation 2011.

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There are altogether 40 questions in the ITIL® v3 Foundation Exam paper, all of which are multiple choice questions asking the exam candidate to choose 1 correct answer from among 4 choices. All the 40 ITIL® v3 Foundation Exam questions are to be answer within 1 hour. Candidates need to get at least 26 questions correct (i.e. 65%) in order to pass the ITIL® v3 Foundation Exam.

The ITIL® v3 Foundation Exam can be taken online or in paper as a group test. It is a close book exam meaning that candidates will need to store away their textbooks during the exam. If you are taking the ITIL® exam online, you will need to have a video camera in connected to the computer on which you are taking the exam, the ITIL® exam proctor will make sure you do not refer to any reference books during the ITIL® v3 Foundation Exam during the exam through the camera.

Since the ITIL® Foundation Certification (the current version is v3 2011) aims at raising the awareness of IT service practitioners about Service Management according to the ITIL® publications. It is just a test about the overall understanding of the ITIL® framework and best practices as well as the most important elements, concepts and terminology as outlined in the ITIL® Service Lifecycle. Therefore, the ITIL® v3 Foundation Exam is generally considered to be quite easy. Some candidates will be able to pass the ITIL® exam with several days’ study. Also there are no pre-requisites (including training / educational requirements as well as working experiences) for applying and taking the ITIL® Foundation Certification. Anyone interested in the ITIL® framework can apply for the ITIL® v3 Foundation Exam by paying the exam fee. They can even prepare for the exam by self study.

However, it would be great if you can get accredited training from experienced instructors to help you pass the ITIL® Foundation Exam in first try. There are some ITIL® online training packages available on the market which includes the accredited training and the official ITIL® Foundation Exam fee.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

However, ITIL® Foundation Certification holders will need to take training courses before they are allowed to take the ITIL® Intermediate or above levels exams.

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Since the ITIL® v3 Foundation Exam is an entry level exam for the ITIL® qualification framework, there are no pre-requisites for sitting the exam. Any people interested in IT service management and would like to understand more about the ITIL® best practices are welcome to apply for the exam.

Candidates for the ITIL® v3 Foundation Exam would either self study (using an accredited ITIL® v3 Foundation Exam Prep book) or taking an accredited course (either online or in a classroom) in order to learn the materials for the exam. Of these three ways, self study is the cheapest while learning in a classroom is the most expensive. Perhaps the online ITIL® Foundation course would offer you the best of both – learning with the guidance of an experienced instructor at a reasonable cost (usually around US$250 – 500 — as the Official ITIL® Foundation Exam fee is around US$250 — including the ITIL® v3 Foundation Exam fee, an example is the ITIL® v3 Foundation Online Course with the ITIL® Exam voucher included.)

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

Don’t be disheartened by the fact that the ITIL® v3 Foundation syllabus covers all the materials found in the 5 thick volumes of the ITIL® publications. In the ITIL® v3 Foundation Exam, only basic concepts and definitions of terms would be tested. You need not go through the ITIL® publications in order to pass the ITIL® Foundation exam!

You may make use of my ITIL® v3 Foundation Exam study notes as your last minute study notes to help you pass the exam. I made the exam study notes during my study and revision by making reference to the accredited notes for the ITIL® v3 Foundation course as well as the recommended ITIL® v3 Exam Prep book. (I got 95% in the ITIL® v3 Foundation 2011 Exam).

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ITIL® v3 Foundation candidates can have up to 1 hour to answer the exam questions. It may take up to an additional 30 minutes for the preparation time before and administration time after the ITIL® Foundation exam (e.g. checking the validity of your ID cards, preparing the exam paper, collecting the exam paper, etc.). It is advisable to arrive at the exam venue at least 15 minute earlier than the scheduled exam time. As a reference, the exam time for ITIL® v3 Intermediate and above is 90 minutes.

There are 40 questions in the ITIL® v3 Foundation Exam which are multiple choices questions. Candidates are required to choose 1 correct answer from among 4 choices for each question.

Experiences from ITIL® v3 Foundation candidates have shown that the 1 hour exam time is much more than enough for completing and re-checking the exam questions. Many ITIL® Foundation candidates may be able to finish the exam in 25-30 minutes. You can stop the exam any time after the ITIL® v3 Foundation Exam has begun. But as a word of caution, just as other professional examinations, if you get 100% correct within a very short exam time, this may raise a flag to the exam administration body to investigate whether you have gain access to the exam paper before the exam.

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Absolutely!

Since there is no pre-requisites for taking the ITIL® v3 Foundation Exam, everyone interested in being ITIL® certified will be able to sit for the exam by paying the ITIL® Foundation exam fee. If you can get over 60% in the ITIL® Foundation exam, you will be ITIL® Foundation certified immediately!

And there are tons of online ITIL® Foundation courses (some are even FREE) and ITIL® reference books (but you must check very carefully to ensure that the version of the ITIL® Foundation Exam is right — it is currently ITIL® v3 Foundation 2011 Certification as there are many outdated materials on the internet!) .

I got my ITIL® v3 Foundation 2011 Certification through self-study with a score of 95%. The exam is indeed not quite difficult if you are well prepared for it.

(Note: there is an online ITIL® Foundation course plus the official ITIL® exam fee package on sale — with the accredited online course materials and study aids are provided to you so that you can be assured that the materials are for the latest ITIL® Foundation Exam!)

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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In theory, ITIL® aspirants can get the ITIL® Foundation Certification in less than 4 hours through booking and taking the ITIL® Foundation Exam through an online proctored exam with exam administrators like PeopleCert. This is because the ITIL® Foundation Certification Exam has no pre-requisites, meaning that you do not need to take formal education nor do you need to fulfil the working experience requirements in order to quality for the ITIL® Foundation Exam (Foundation level only, you will need formal training and experience for intermediate levels and upwards). All you need to do is to purchase an online ITIL® Foundation Exam voucher and log in the online account to book your exam and so on.

But this is not practical as you will also need to know the contents for the ITIL® Foundation Exam in order to pass the exam and get certified.

Again, the fastest way to get prepared for the ITIL® Foundation Exam is through online self-study with pre-recorded webinars / video courses as these are available anytime around the clock. There is no need to wait for the commencement of ITIL® classes and you do not need to travel to the classrooms.

By using online ITIL® Foundation courses, most candidates are able to pass the ITIL® Foundation Exam with a month of study or less. There are reported cases of study for 3 days or 1 week before passing the ITIL® Foundation Exam.  (A word of caution: please verify carefully the “version” of the ITIL® Exam prep courses as there are 4 versions of ITIL® in the history of ITIL®, ITIL® v3 2011 is the current version. All exam prep materials (prep book, flash cards, video lectures, etc. must be based on ITIL® v3 Foundation 2011 lest you would learn some outdated definitions and processes which are wrong in the current version.)

Another added benefit is that you can spend much less money by enrolling in an ITIL® Foundation online course and paying the ITIL® exam fee in a bundle package.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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Free IITL Training Courses: Good or Bad?

Since there is no an official training required for the ITIL® Foundation Certification Exam, many websites have tried provided free training courses (as they are not required to pay the fee for accreditation). A random search through Google for “free ITIL® foundation course” would yield the following results, to name but a few:

Before investing your efforts into these free ITIL® Foundation resources, you should at least first ask the following questions:

  • Are the training materials based on the most current version of ITIL® Foundation exam? 
    There are 4 versions of ITIL® (ITIL® v1, ITIL® v2, ITIL® v3 and ITIL® v3 2011), the study materials must be based on the latest version ITIL® v3 2011 in order to really help you with passing the exam. Note that most of the free ITIL® Foundation Training courses online may be based on ITIL® v3. Though the changes from ITIL® v3 to ITIL® v3 2011 may not be considered drastic, there are a number of important changes such that if you base your education on the obsolete version, you will get quite a number of questions WRONG in the new ITIL® v3 Foundation 2011 exam.
  • Do the ITIL® free training courses free from errors?
    Unlike professional training courses provided by leading training institutes, the free training courses are often written by a single instructor — there is a high chance for careless errors and typos. For more serious trainers, they will have their course materials proofread by a team of professionals in order to ensure it to be as free from error as possible. In professional exam, a typo in the training materials may mean a pass or fail!
  • Do they provide quality learning aids (e.g. flashcards, summary notes, etc.) and mock ITIL® Foundation exams?
    Anyone having taken a professional exam would know, one of the most important study resources for the exam is mock exams. ITIL® Foundation is no exception. Finding free training courses is important, but finding quality training courses is even more important for the ITIL® Foundation Exam. You would need want to save a few dollars for the ITIL® Foundation exam prep only to find that you need to re-take the ITIL® Foundation exam for another US$250.

I personally would not trust free online ITIL® Foundation training courses unless they are backed by a lot of testimonials (though testimonial may be made up……). If budget permits, I would search for quality ITIL® Foundation training to really ensure that the exam prep materials can really help me to pass the ITIL® Foundation Certification the first try.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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No and yes.

NO: Since the ITIL® v3 Foundation Exam doesn’t require you to take education courses before being able to sit for the ITIL® Foundation Exam, anyone interested in the ITIL® Foundation exam can sit for it by paying the exam fee (unlike the ITIL® Intermediate which would require you to get official training at accredited institutes before taking the exams). So there is no ITIL® v3 Foundation 2011 Certification training courses required provided you know the subject matters and can answer the exam questions correctly (at least 60% of the time).

One way of self-studying for the ITIL® Foundation is through reading ITIL® Foundation exam prep guide (my recommended ITIL® exam guide here). I actually got my ITIL® v3 Foundation 2011 Certification through self-study with a score of 95% (I have indeed taken a ITIL® exam prep course, but is useless in my view……). I would say the exam is not quite difficult if you are well prepared for it.

YES: However, reading the ITIL® Foundation reference book alone requires lots of efforts, perseverance and planning. And the reading alone is quite dry indeed.

So, the recommended way to get the required knowledge for passing the ITIL® Foundation exam is through training courses. The instructors of the training courses are generally very well prepared with lots of multi-media study aids for you. You will also be able to take simulated tests online to understand you exam readiness. You will be able to remembers more through listening and watching the video lectures than reading the books alone. Training courses are highly recommended for visual learning aspirants.

If budget allows, taking a training course is the go-to choice for ITIL® Foundation exam prep.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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Unlike other more rigorous professional examinations, the ITIL® v3 Foundation Exam 2011 does not have any pre-requisites on professional experience or education requirements. All ITIL® aspirants need to do is to:

  1. register and book the ITIL® Foundation Exam
  2. write the ITIL® Foundation Exam
  3. get 60% or more correct in the ITIL® Foundation Exam

There are numerous formats of the ITIL® Foundation Exam, aspirants can either:

  1. write the exam in approved exam centres
  2. book an online proctored exam section* with exam providers like PeopleCert
  3. attend the exam session for group ITIL® Foundation training

* a proctored section requires you to be alone in a room at your choice and a computer with a video camera. The exam proctor will ask you to install a software on your computer through which the proctor will be able to monitor your computer as well as your environment as the ITIL® Foundation Exam is a closed book exam.

Of the above three options, taking the ITIL® Foundation Exam online is the most convenient and cost effective. ITIL® aspirants would not need to travel to the exam centres in order to attend the exam and the exam can be booked in as little as 4 hours away. The certificate taken through online exam is equally recognized as those taken in exam centres.

A great way to take the ITIL® Foundation Certification is through an ITIL® Foundation online training course with online ITIL® Foundation exam fee bundle with which aspirants can get quality training based on the latest version of ITIL® Exam plus taking the online proctored ITIL® exam.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

Wish you ITIL® success!

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The ThoughRock ITIL® Foundation online course with Exam package is renowned for its extremely low price tag. Many ITIL® Aspirants, thought, have expressed that the exam prep materials offered by ThoughRock is very dry and they need to put extra efforts in self-study (meaning to find extra information on the topics in order to understand the materials thoroughly and be well prepared for the ITIL® v3 Foundation Exam.

GreyCampus ITIL® Foundation online course with Exam is considered a better alternative to ThoughtRock but offers a better learning experience as GreyCampus is a renowned online and classroom learning institute. And from time to time, GreyCampus would offer deep discounts for their online learning courses including ITIL® v3 Foundation course with exam.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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Just like any other activities in life, the time required to be well prepared and pass the ITIL® Foundation Exam varies a lot.

But according to my own and many other ITIL® Aspirants’ experiences, we may give a ballpark figure here.

If you join a classroom face-to-face ITIL® Foundation course or exam prep programme, it may take you around 2 full days’ training (around 16 hours) plus you will need to read the course materials before the course (around 10 hours). Then you will also need to do a lot of practice ITIL® Foundation exams and revision (around 30 hours). The estimation does not take the transportation time and idle time spent (e.g. waiting for the start of the course) on waiting into account.

If you join an online ITIL® Foundation course that allows you to take the official ITIL® Foundation Exam online, it will take you around the same time as above, but you will be able to save a lot of time on transportation and waiting. I have got to know some ITIL Aspirants who could begin the online course and pass the ITIL® Foundation Exam in as little as 3 days (over the weekend)!

In addition, you can save a lot of money as face-to-face ITIL® Foundation training courses are 4+ times more expensive than the online counterpart!

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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ITIL® Certification Aspirants will only be able to get certified for the ITIL® Foundation Certification through self-study (i.e. without having gone through an accredited course either online or in classrooms before taking and passing the ITIL® Foundation Exam). However, it is generally recommended to take an accredited ITIL® Foundation course before writing the ITIL® Foundation Exam to increase the likelihood of passing the Foundation Exam the first try. There are many choices for the accredited ITIL® training for the Foundation Certification:

  • online recorded lectures
  • online interactive learning
  • classroom lectures/courses
  • bootcamp with taking the ITIL® Foundation Exam onsite at the last day

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

As for other more advanced ITIL® qualifications (e.g. ITIL® intermediate, ITIL® master, ITIL® Practitioner, etc.), it is required for the ITIL® Aspirants to have taken accredited courses. Self-study is not accepted as those ITIL® levels require the exam takers to have knowledge of practical application and analysis of all the ITIL® principles and knowledge in real-world scenarios and settings — and this cannot be achieved through self-study. An experienced instructor will be able to assist ITIL® candidates to acquire the necessary knowledge and skills to actually apply ITIL® principles in their workplaces.

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Many ITIL® Foundation online course packages offer ITIL® Aspirants with both the study materials and the official ITIL® Foundation Exam voucher in the packages. ITIL® Aspirants will be able to study for the ITIL® Exam online first through online courses/lectures and study aids, and then book and take the ITIL® Foundation Exam anywhere in the world in a proctored environment — i.e. an exam proctor will administer the exam and manage your exam session. The ITIL® Foundation Certificate received through online proctored exams is identical to the ones taking in exam centres.

If you are considering taking a proctored ITIL® Foundation Exam, you should need to observe the following requirements:

  • A web cam with at least 640px x 800px resolution
  • A form of photo identification (e.g. your government ID with photo or passport)
  • A laptop or PC running Windows XP or higher with a web browser installed with Adobe Flash Player — be assured almost all computers running nowadays should satisfy this
  • Headphones/speakers with microphone so that the exam proctor can communicate with you with voice
  • A reasonably internet connection speed
  • The ability to authorize remote access for the proctor (most likely you should be the admin) — the exam proctor will look at you and listen for any abnormal sounds during the exam session to avoid cheating
  • A desktop cleared of any textbooks and study resources, etc. as the ITIL® Foundation Exam is a close book exam

Things to note for the online ITIL® Foundation proctored exam:

  • The proctor may administer several exam sessions at the same time, you may need to wait for a while for their responses
  • You will need to keep your eyes looking straightly at the screen to allow the proctor to make sure that you are not reading other materials during the online ITIL® exam session
  • There is no toilet breaks during the exam
Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

Wish you ITIL® success!

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The ITIL® Foundation website has undergone a revamp recently, the information architecture (i.e. the structure) of the website and all the URLs have been updated. Previous URLs pointing to the ITIL® Foundation Sample Exams are no longer valid. That’s why it is now so difficult to download ITIL® Foundation Exam sample papers.

ITIL® Aspirants would now have to find and download the ITIL® Foundation sample papers at the following URL:

https://www.axelos.com/qualifications/itil-qualifications/itil-foundation-level

On the page, you will need to scroll down to around the middle of the page to find the “Examination Format” section. There you will find a sub-section named “Sample Papers” and a link below in the sentence: “Practice for your ITIL® exams by testing yourself with these Sample Papers.”

Clicking the link will lead you to a page where you will need to log in before being able to download the ITIL® Foundation Exam sample papers. If you have not previously created an account on Axelos, you will need to “Create User Profile” there.

Luckily, the process is simple and free. You will just need to fill in your name and email address to complete the registration process. A verification email will be sent to you to verify your email address. Afterwards, you will be able to log in and download 1 ITIL® Foundation Exam Sample Paper together with the answer key and rationale for the answers at the Axelos website:

https://www.axelos.com/qualifications/itil-qualifications/itil-foundation-level

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Below is the step-by-step instruction on how to input the discount offer codes for GreyCampus online courses to get the discounted prices for the ITIL® Foundation, PMP® Certification, PMI-ACP® Certification and PRINCE2® Foundation Certification online courses (click here for the most updated GreyCampus discount offer codes).

Step 1: Click the links below to go to GreyCampus online course website

Step 2: Click the “Enroll” button to go to the payment page

Click the "Enroll" button to go to the payment page

Click the “Enroll” button to go to the payment page

Step 3: Check the “I have an offer code” box

Check the "I have an offer code" box

Check the “I have an offer code” box

Step 4: Input/Paste the Coupon Code/Offer Code there

Input/Paste the Coupon Code/Offer Code there

Input/Paste the Coupon Code/Offer Code there

Step 5: Check the updated price on the left before submitting the Credit Card payment info

Check the updated price on the left before submitting the Credit Card payment info

Check the updated price on the left before submitting the Credit Card payment info

Congratulations! You have just applied the GreyCampus offer code successfully!

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The latest ITIL® Foundation Certification Exam version is ITIL® v3 Foundation Exam 2011.

ITIL® v3 Foundation Exam 2011 is based on the the 3rd version of ITIL® (i.e. v3) published in 2007 with updates in 2011.

NOTE: the current version of the exam syllabus for the ITIL® Foundation Certification Exam (The ITIL® Foundation Certificate in IT Service Management SYLLABUS) is 5.X — this only indicates that the exam syllabus for the ITIL® Foundation Certification Exam has been revised far more times than the ITIL® but does NOT indicates that the most current ITIL® Foundation Certification Exam is based on ITIL® v5.

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Some ITIL® training providers would indicate that they have training courses for the ITIL® v5.5 Foundation Exam. This version number is somewhat misleading.

Yes, the current version of the exam syllabus for the ITIL® Foundation Certification Exam (The ITIL® Foundation Certificate in IT Service Management SYLLABUS) is v5.5 as can be read online on the Axelos website, this only indicates that version of the exam syllabus (NOT the version of ITIL® it is based on) for the ITIL® Foundation Certification Exam.

To clear any doubts, the latest ITIL® Foundation Certification Exam version is ITIL® v3 Foundation Exam 2011. The ITIL® v3 Foundation Exam 2011 is based on the the 3rd version of ITIL® (i.e. v3) published in 2007 with updates in 2011.

Therefore, if you are preparing for the ITIL® Foundation Exam now, you should base your studies on the v3 2011 version of ITIL® (not ITIL® v5.5 which is yet to be published in the distant future). And all the online courses that are based on ITIL® v3 Foundation Exam 2011 is still applicable for your exam studies.

Best Discount (till 31 March 2017 only): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
ITIL® Aspirants can now get the ITIL® Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the ITIL® Foundation Exam Fee alone is around US$250). Please click here to find my first-hand review of the online ITIL® Foundation course.

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