ITIL Foundation FAQ

ITIL v3 Foundation Exam 2011 FAQ

ITIL Foundation Exam

In the past, the Official ITIL® Publisher (Office of Government Commerce) did publish an official study guide for ITIL® Foundation Exam aspirants – Passing Your ITIL® Foundation Exam: Study Aid – The official book of ITIL® of which the author is OGC (Office of Government Commerce). However this guide is for the 2009 version of the ITIL® Foundation exam which has been superseded by the ITIL® v3 Foundation 2011 Exam.

Currently, with the change in the structure of ITIL® governing bodies, the book is not updated to the current ITIL® Exam edition. Instead, another book titled “Passing Your ITIL® Foundation Exam” which is published by the Stationery Office, UK – the privatized publishing arm of Her Majesty’s Stationery Office and also the official ITIL® publisher, is now considered the official ITIL® v3 Foundation Exam book.

The ITIL® book is endorsed by the Official ITIL® Accreditor. It is currently the only official ITIL® Foundation Exam prep book that is updated in line with the ITIL® v3 Foundation 2011 syllabus. The book tries to present ITIL® Foundation syllabus in an easy-to-follow structure. It is suited for both self-study or as a complement for classroom learning. Readers will be able to develop an understanding of ITIL® basic concepts, principles and terminology associated with IT service management.

You can take a preview of the official ITIL® study guide at Amazon.

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For the ITIL® Foundation Exam, candidates will need to get 26 answers correct from a total of 40 questions (i.e. 65%) in order to pass the exam and get the ITIL® Foundation Certificate. This is a remarkably low passing mark compared to other international certifications.

The low entry threshold allows more IT practitioners to begin their journey in the ITIL® Certification and make use of ITIL® best practices in their daily work in order to promote the adoption of ITIL® around the world. ITIL® Foundation Certificate holders are not expected to be able to adopt ITIL® best practices in organizations without additional help.

As a reference, the passing mark for ITIL® Intermediate Exam or above has been increased to 70% as the requirements for the ITIL® Intermediate Exam or above are more stringent. Holders of ITIL® Intermediate Certificates or above are expected to be able to help the adoption of ITIL® best practices in organization with little or no help.

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No. ITIL® v3 Foundation certificate will never expire.

Therefore once you get the ITIL® v3 Foundation certificate, you will be able to include the credential in your resume for the rest of your life.

That being said, the version of ITIL® will change. As you can see, there is a “v3” for the ITIL® Foundation certification scheme which is the short form of “3rd version”. In fact, the full name for the current ITIL® Foundation Certification is “ITIL® v3 Foundation 2011 Certification”, the “2011” version is an upgraded version from the original “v3” version (so literally speaking, there are 4 generations of ITIL® Foundation Certification).

In the past, there are “bridging programs” provided  to help ITIL® Foundation certificate holders to easily upgrade from the previous version to an updated version (e.g. from v2 to v3). However, for the ITIL® v3 Foundation 2011 Certification, there is no bridging programs provided, meaning that the certification holder need to re-take the new ITIL® v3 Foundation 2011 Certification exam in order to get the most updated credential of ITIL® Foundation Certification.

Further reading: get my ITIL® study tips, notes and resources for FREE here (I passed the ITIL® Foundation exam with 95% in first try)

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Yes. ITIL® Exams are provided in many other languages other than English. The ITIL® v3 Foundation Exam has been translated into most number of languages among all ITIL® Exams including:

  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese

This list should cover most languages where ITIL® is in active practice.

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The ITIL® v3 Foundation Exam 2011 on Prometric website is sponsored by Exin (an authorized ITIL® exam administrator), you may simply go to the following URL to register for an ITIL® v3 Foundation Exam session:

https://www.prometric.com/en-us/clients/exin/pages/landing.aspx

On the ITIL® exam registration page, simply click on the top banner with the words “Ready? Click Here” button. You can then find an exam center near you to sit for the ITIL® v3 Foundation Exam as well as schedule the exam, re-schedule the exam or even cancel the exam.

The cost for the ITIL® v3 Foundation Exam (2011) is around US$230+, depending on where in the world you are writing the exam. 

Discount Tips (till 30 April 2017): 50% discount offer for GreyCampus ITIL® Foundation Training + Official Exam Fee!
Aspirants can now get the Foundation Training + Exam Fee for the price of US$600 US$300 (with coupon code) — possibly the lowest price one can ever find on the market (as the Exam Fee alone is around US$250). Please click here to find my first-hand review.

The first step is often to find an exam centre that carries the ITIL® v3 Foundation Exam and to look for the seat availability on the preferred dates you would like to sit for the exam.

Once found, you can proceed to schedule the ITIL® v3 Foundation exam online by choosing “Exin” as the “Client”.

Please note that the ITIL® v3 Foundation certificate obtained though Exin on Prometric website is digital only (i.e. you will be able to download a digital certificate). You will need to pay for the hardcopy certificate if needed.

The exam code for the ITIL® v3 Foundation exam is “EX0-001 ITIL® Foundation (Syllabus 2011)”. You can choose the language for taking the ITIL® exam from the list including: German, U.S. English, Castillian Spanish, French, Italian, Polish, Portuguese Brazil, Lat-American Spanish and Russian. The net price for the ITIL® exam will also be shown which will need to be settled online in a later step.

Further on, you are requested to create an online account or sign into your account on Prometric website in order to book the exam seat, pay the ITIL® exam fee as well as confirm the booking. You will be able to re-schedule the exam later on with the same account.

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In the unfortunate case that one should fail the ITIL® v3 Foundation Exam, you are allowed to re-sit the ITIL® v3 Foundation Exam by booking another exam session with paying the ITIL® v3 Foundation Exam fee. You can resit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year. Once you have passed the ITIL® v3 Foundation Exam, your certification will never expire, meaning that you only need to pass the exam to be ITIL® v3 Foundation certified.

That said, it is sometimes advisable to study at an accredited training course instead of self-study in order to increase your likelihood to pass the ITIL® v3 Foundation Exam. You may also take reference to my ITIL® v3 Foundation Exam study notes which should contain all the basic stuff required for the ITIL® v3 Foundation Exam.

Wish you ITIL® success!

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ITIL® v3 Foundation and PMP® are two of the most popular project management certifications in the world. Every year, thousands of exam aspirants would prepare and sit for the ITIL® and PMP® exams. Some holders of PMP® would study for the ITIL® v3 Foundation Exam while some ITIL® holders would aspire for the PMP® credential. Below we will outline the similarities and differences between ITIL® and PMP®.

Similarities of ITIL® v3 Foundation  and PMP®

  • You will need to pass an exam consisting of multiple choice questions in order to be certified.
  • ITIL® and PMP® provide best practices to implement projects (though ITIL® focuses on projects in the Information Technology field).

Differences between ITIL® v3 Foundation and PMP®

  • PMP® exam is about general project management knowledge while ITIL® is about information technology service management (i.e. for people working in the field of information technology).
  • There are no pre-requisites for sitting the ITIL® v3 Foundation Exam while PMP® exam will require the aspirants to have 35 Contact Hours and at least 4500 hours of working experience in project management over a period of at least 3 years.
  • The PMP® Exam is much longer and consist of more questions, it is generally considered that the PMP® Exam is much more difficult than the ITIL® v3 Foundation Exam.
  • ITIL® v3 Foundation Certification will never expire while PMP® certification holders will need to re-certify every three years by accumulating enough PDUs.
  • PMP® Certification holders will need to earn at least 60 PDU during every 3-year re-certification cycle in order to be able to renew their PMP® Certification status. Holders of ITIL® v3 Foundation Certification will not need any mandatory continuous education.

ITIL® v3 Foundation and PMP®: Recommendation

If you have not began your journey on getting ITIL® v3 Foundation Certification and PMP® Certification, it is highly recommended you study for and pass the PMP® Exam first. Afterwards, you will be able to claim the time spent on studying and preparing for the ITIL® v3 Foundation Exam as PDU for your PMP® re-certification in either Category A or Category B PDU (by taking courses provided by accredited training institutes) or Category C PDU (by self study). In this way, one can kill two birds with a stone!

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ITIL® v3 Foundation Exam 2011 is based on the updated version of the ITIL® v3 which was originally published in 2007. The updates made to the publications of the ITIL® v3 in 2011 includes:

  • Errors and inconsistencies in the original text and diagrams in the 2007 version are corrected to achieve greater consistency in both content and presentation.
  • Improvements have been made for a number of issues raised by readers and reviewers of the ITIL® v3 after publication. The publisher of ITIL® v3 received a lot of suggestions after the 2007 version and intend to improve the ITIL® publications with greater clarity, consistency, correctness and completeness.
  • The Service Strategy publication has been reviewed to allow the concepts involved to be explained in a more easily accessible fashion.
  • A number of changes have also been adopted with suggestions by the training community of ITIL® to make it easier to teach ITIL® concepts.

As you can see, the ITIL® v3 2011 version (and hence the ITIL® v3 Foundation Exam 2011) is largely an update / improvement over the ITIL® v3 published in 2007. There are no major change in the concepts of IT Service Management. That’s why the current edition of the ITIL® is still called as Version 3.

Holders of the ITIL® v3 Foundation 2007 need not retake the ITIL® Foundation Exam to be certified in the ITIL® v3 Foundation 2011.

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Free IITL Training Courses: Good or Bad?

Since there is no an official training required for the ITIL® Foundation Certification Exam, many websites have tried provided free training courses (as they are not required to pay the fee for accreditation). A random search through Google for “free ITIL® foundation course” would yield the following results, to name but a few:

Before investing your efforts into these free ITIL® Foundation resources, you should at least first ask the following questions:

  • Are the training materials based on the most current version of ITIL® Foundation exam? 
    There are 4 versions of ITIL® (ITIL® v1, ITIL® v2, ITIL® v3 and ITIL® v3 2011), the study materials must be based on the latest version ITIL® v3 2011 in order to really help you with passing the exam. Note that most of the free ITIL® Foundation Training courses online may be based on ITIL® v3. Though the changes from ITIL® v3 to ITIL® v3 2011 may not be considered drastic, there are a number of important changes such that if you base your education on the obsolete version, you will get quite a number of questions WRONG in the new ITIL® v3 Foundation 2011 exam.
  • Do the ITIL® free training courses free from errors?
    Unlike professional training courses provided by leading training institutes, the free training courses are often written by a single instructor — there is a high chance for careless errors and typos. For more serious trainers, they will have their course materials proofread by a team of professionals in order to ensure it to be as free from error as possible. In professional exam, a typo in the training materials may mean a pass or fail!
  • Do they provide quality learning aids (e.g. flashcards, summary notes, etc.) and mock ITIL® Foundation exams?
    Anyone having taken a professional exam would know, one of the most important study resources for the exam is mock exams. ITIL® Foundation is no exception. Finding free training courses is important, but finding quality training courses is even more important for the ITIL® Foundation Exam. You would need want to save a few dollars for the ITIL® Foundation exam prep only to find that you need to re-take the ITIL® Foundation exam for another US$250.

I personally would not trust free online ITIL® Foundation training courses unless they are backed by a lot of testimonials (though testimonial may be made up……). If budget permits, I would search for quality ITIL® Foundation training to really ensure that the exam prep materials can really help me to pass the ITIL® Foundation Certification the first try.

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The ITIL® Foundation website has undergone a revamp recently, the information architecture (i.e. the structure) of the website and all the URLs have been updated. Previous URLs pointing to the ITIL® Foundation Sample Exams are no longer valid. That’s why it is now so difficult to download ITIL® Foundation Exam sample papers.

Aspirants would now have to find and download the ITIL® Foundation sample papers at the following URL:

https://www.axelos.com/qualifications/itil-qualifications/itil-foundation-level

On the page, you will need to scroll down to around the middle of the page to find the “Examination Format” section. There you will find a sub-section named “Sample Papers” and a link below in the sentence: “Practice for your ITIL® exams by testing yourself with these Sample Papers.”

Clicking the link will lead you to a page where you will need to log in before being able to download the ITIL® Foundation Exam sample papers. If you have not previously created an account on Axelos, you will need to “Create User Profile” there.

Luckily, the process is simple and free. You will just need to fill in your name and email address to complete the registration process. A verification email will be sent to you to verify your email address. Afterwards, you will be able to log in and download 1 ITIL® Foundation Exam Sample Paper together with the answer key and rationale for the answers at the Axelos website:

https://www.axelos.com/qualifications/itil-qualifications/itil-foundation-level

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Below is the step-by-step instruction on how to input the discount offer codes for GreyCampus online courses to get the discounted prices for the ITIL® Foundation, PMP® Certification, PMI-ACP® Certification and PRINCE2® Foundation Certification online courses. Many Certification Aspirants have asked me to show them how to apply the coupon codes as they cannot find the location to enter them. This step-by-step illustrated guide is made to help fellow Aspirants to enjoy the discounted course fee with ease.

Step 1: Go to go to GreyCampus online course website

Please go to the related GreyCampus pages through the webpage: the most updated GreyCampus discount offer codes

  • PMP® Certification Online Self Learning
  • ITIL® Foundation Certification Online Self Learning (Official ITIL® Exam included)
  • PRINCE2® Foundation Certification Online Self Learning (Official PRINCE2® Foundation Exam)

Step 2: Click the “Enroll” button to go to the payment page

On the course description page, there is a big red “Enroll” button to the right of the course introduction video just below the course price. After you have read all the related information of the course and decided to enroll in the course, just click the “Enroll” button to begin.

Click the "Enroll" button to go to the payment page

Click the “Enroll” button to go to the payment page

Step 3: Check the “I have an offer code” box

After clicking the “Enroll” button, you will be directed to the course order page. On the right there is the course title. Do check carefully if you have chosen the correct online training course. Don’t worry, the price there is the original list price of the training course before discount.

On the left hand side, just under your Name, Email and Phone, there is a checkbox beside the “I have an offer code” item. The input field for the GreyCampus coupon code is hidden behind this checkbox. Just move your mouse there and click the checkbox once. The Coupon Code input field will be visible.

Check the "I have an offer code" box

Check the “I have an offer code” box

Step 4: Input/Paste the Coupon Code/Offer Code there

After pasting (if you have not copied the GreyCampus coupon code, here is the page) or typing your coupon code, remember to click the red “Apply Now” button beside it. The price of the course remains unchanged even if you have pasted the Coupon Code. Many Certification Aspirants fail to click the “Apply Now” button and their Coupon Code and discount are not successfully applied.

Input/Paste the Coupon Code/Offer Code there

Input/Paste the Coupon Code/Offer Code there

Step 5: Check the updated price on the left before submitting the Credit Card payment info

If you have pasted / entered the correct GreyCampus Coupon Code, you will be able to read the green sentence “Your coupon code is applied”. To further ensure you are able to enjoy the course fee discount, check on the right hand column the pricing of your online course which should then have a discount automatically applied.

Check the updated price on the left before submitting the Credit Card payment info

Check the updated price on the left before submitting the Credit Card payment info

After you have ensured that the correct discounted course fee is listed on the right hand column of the order page, you can then enter your payment information including name, card number, expiry date and CVV. Then click the red button “Pay Now” to make the purchase.

Congratulations! You have just applied the GreyCampus offer code successfully. You should now be able to access the online training course (including the lecture videos, mock exams as well as many downloadable study resources) instantly.

Wish you Certification success!


FAQ on GreyCampus Coupon Codes

  • After pasting the coupon code and clicking the “Apply Now” button, a red sentence reads “The coupon code is invalid” show up. Now what?
    • Please check carefully if you have entered the correct coupon code (note: without spaces at the beginning and end of the coupon code). The best way to ensure the correctness of your coupon code is to copy directly from the coupon code page and paste it there.
    • Please check the validity period of the coupon code, in most cases, an invalid coupon code means that it is expired. Usually the validity period between the first and last day of a month. And the coupon code and discount percentage may vary from month to month.
    • Under the rare case of the GreyCampus website having some technical errors, please let me know so that I can communicate with GreyCampus to resolve the problem.
  • What to do if I have purchased the training course at the original list price instead of the discounted price?
    • I am sorry to learn that you cannot enjoy the discount successfully. But there is hope. GreyCampus online courses offer money back guarantee for several days depending on the types of course.
    • You can just write to GreyCampus to cancel your order first. And your payment will be refunded to you as soon as possible.
    • Then you can come back to the enrolment page to enrol again. Remember to follow the steps outlined above as close as possible and verify that the discount has already been applied to your order before hitting the “Pay Now” button.
  • Where to find the latest GreyCampus Coupon Codes?
    • As I have a working relationship with GreyCampus team, every time when a new coupon code is published, they will let me know at once. I will have the most current GreyCampus coupon code published at this page.
    • If the code for the online course you are looking for is not there, don’t worry, you can still try the coupon codes listed there to see if they are valid.
  • Will I get a better discount later?
    • May or may not. That depends on GreyCampus. However, I would highly suggest you to strike the iron while it is hot. If you have already make up your mind to go for the certification and if your budget allows, why not go ahead and purchase the online course at the current discount and begin your certification right away? Time is the most precious element for all of us.
    • Also, the certification cost may go up year by year owing to inflation and rising costs etc. The training costs may actually become more expensive later on.

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I have received a number of enquires stating that some ITIL® training providers would indicate that they have training courses for the ITIL® v5.5 Foundation Exam. Many Aspirants are confused with the versions of the ITIL® exams and training courses, fearing that they are not taking the most updated and correct version. To them, the most important info to help them get started with the ITIL® Foundation Exam is the correct ITIL® version.

To clear any doubts, the latest and most current ITIL® Foundation Certification Exam version is ITIL® v3 Foundation Exam 2011. The ITIL® v3 Foundation Exam 2011 is based on the the 3rd version of ITIL® (i.e. v3) published in 2007 with updates made in 2011 (and hence the 2011 at the end).

Why the ITIL® v5.5?

The version 5.5 is somewhat a misleading term when used in the “ITIL® v5.5 Foundation Exam” exam. The current version of the exam syllabus for the ITIL® Foundation Certification Exam (The ITIL® Foundation Certificate in IT Service Management SYLLABUS) is v5.5 as can be read online on the Axelos website, this only indicates that version of the exam syllabus (NOT the version of ITIL® it is based on) for the ITIL® Foundation Certification Exam.

And Axelos may make small amendments to the ITIL® exam syllabus from time to time to correct any typos or clarify any confusion. And a version or sub-version may be added (e.g. v5.4, v5.5, etc.). But the exact exam syllabus, which is based on the ITIL® v3 2011, rarely sees huge changes when the ITIL® does change.

Therefore, if you are preparing for the ITIL® Foundation Exam now, you should base your studies on the v3 2011 version of ITIL® (not ITIL® v5.5 which is yet to be published in the distant future). After the publication of the ITIL® v3 2011, ITIL® has not made any announcements on the review and update of the ITIL® to version 4 and beyond. It is now safe to begin ITIL® preparation based on this version.

All the online courses that are based on ITIL® v3 Foundation Exam 2011 is still applicable for your exam studies.

 

Wish you ITIL® success!

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