Category: ITIL v4 Foundation Certification

Other ITIL Foundation Certification Related Articles

itil v3 foundation certification - service operation

ITIL v3 Foundation Certification Notes: Service Operation [3]

[ITIL® Foundation Notes]  More processes of the Service Operation phase for the ITIL® Foundation Certification exam are briefly examined here, including: Event Management Process, Request Fulfillment Process and Access Management Process. In addition, the definitions for Event, Alert and Service Request are provided. Event Management Process Modern systems make use...

itil v3 foundation certification - service operation

ITIL v3 Foundation Certification Notes: Service Operation [2]

[ITIL® Foundation Notes]  Other processes of the Service Operation phase for the ITIL® Foundation Certification exam are covered here, including: Incident Management Process and Problem Management Process. The purpose, objectives, and scope of the processes and their importance in the Service Operation lifecycle stage are addressed. Definition on some generic concepts...

itil v3 foundation certification - service operation

ITIL v3 Foundation Certification Notes: Service Operation and Functions

[ITIL® Foundation Notes]  The Service Operation phase of the ITIL® Foundation Certification exam is covered here with an introduction of Service Operation and how service operations are organized through four functions: Technical Management Function, Application Management Function, Operations Management Function and Service Desk Function. Service Operation is concerned with...

itil foundation service transition

ITIL v3 Foundation Certification Notes: Service Transition [2]

[ITIL® Foundation Notes] Other processes of the Service Transition phase for the ITIL® Foundation Certification exam are covered here, including: release and deployment management, knowledge management, service asset and configuration management, transition planning and support. The purpose, objectives, and scope of the processes and their importance in the Service Transition lifecycle...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [4]

[ITIL® Foundation Notes]  People aspect of the Service Design phase of the ITIL® Foundation Certification exam are covered here, including roles and responsibilities of process owner, process manager, process practitioner and service owner,  the RACI (responsible, accountable, consulted, informed) responsibility model and how staff can acquire the skills to work...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [3]

[ITIL® Foundation Notes] Other processes of the Service Design phase for the ITIL® Foundation Certification exam are covered here, including: service catalog management, availability management, information security management, supplier management, capacity management, IT service continuity management and design coordination. The purpose, objectives, and scope of the processes and their importance in...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [2]

[ITIL® Foundation Notes] An important process of the Service Design phase for the ITIL® Foundation Certification exam is covered here: service level management (SLM). The purpose, objectives, and scope of the processes and their importance in the Service Design lifecycle stage are addressed. Service Level Management Process Purpose of SLM:  ensure that all...

itil v3 foundation notes - service strategy

ITIL v3 Foundation Certification Notes: Service Strategy [2]

[ITIL® v3 Foundation Study Notes] Important processes of the Service Strategy phase for the ITIL® Foundation Certification exam are covered here, including: service portfolio management, financial management, business relationship management, demand management. The purpose, objectives, and scope of the processes and their importance in the Service Strategy lifecycle stage are addressed. Service...