Thought Rock online ITIL Foundation Course Review

Possibly the cheapest ITIL Foundation Online Course offers you both the video lectures, e-book, study aids, mock exams as well as the official ITIL Foundation Exam voucher in one package.

Reviewed by:
On March 23, 2016
Last modified:July 30, 2019


One of the cheapest ITIL Foundation Online Course + Exam Package offers you everything you need to get the ITIL Foundation Certification, including the study materials and the official ITIL Foundation Exam voucher.

Thought Rock online ITIL Foundation Course Review

One of the most economical way to get ITIL® Foundation Certified is through taking online ITIL® Foundation courses and the passing ITIL® Foundation Exam in an online proctored environment (i.e. in your home, at your office, anywhere as long as there is a computer, an internet connection, a web cam and a table).

Thought Rock is one of the providers of online ITIL® Foundation study and exam package (another notable example is the GreyCampus ITIL® Foundation Online Course + Exam Package [click for my first-hand review]).

Just received a bad review from a visitor stating that he never received the login information after payment and support was nowhere to be found. If you are considering the Thought Rock ITIL® Foundation Online Course, please take note!

What are Included in Thought Rock ITIL® Foundation Online Course and Exam Package?

The Thought Rock ITIL® Foundation Online Course and Exam Package includes almost all the things one will need to get ITIL® Foundation certified:

  • ITIL® Foundation Certification Exam Fee — a voucher code is included which allows the student to book and take the ITIL® Foundation Exam online through  APMG-International Examination Institute. Note: the ITIL® Foundation Exam must be completed within 6 months of purchase.
  • Access to the whole online course area for 180 days — including the following materials
    • Accredited ITIL® online course (for online viewing only; cannot be downloaded)
    • ITIL® Exam study notes (in PDF format) — [For your reference: I have also uploaded my own ITIL® study notes here (free)]
    • ITIL® Foundation practice/mock exams
    • ITIL® Foundation Exam test-taking tips
    • Access to Thought Rock online members’ only area

Note to PMP/PMI Credential Holders: Since Thought Rock is not a P.M.I. Registered Education Provider (R.E.P.), the PDU gained through Thought Rock ITIL® Foundation Online Course can only be logged as Category B PDUs (please note the documentation requirements — provide the registration form, certificate or letter of attendance, and a brochure or course materials (syllabus) outlining the subject matter covered and the qualifications of the instructor/lecturer).

Once purchased, students will have up to 6 months’ time to study and write the ITIL® Foundation Exam. Otherwise, the access period will expire and the students will not be able to view the training materials nor book the ITIL® Foundation Exam (or pay the extension fee of US$50 for another 30 days’ access).

Refund Policy

Once purchased, no refund will be provided for the Thought Rock ITIL® Foundation Online Course and Exam Package.

Who is Thought Rock?

Thought Rock is an online training institute focusing on online ITIL® training courses. It is an accredited ITIL® Training Institute by APMG-International Examination Institute. Currently, it only offers online ITIL® Foundation Certification course.

Pros of Thought Rock ITIL® Foundation Online Training

  • Probably one of the cheapest ITIL® Foundation course available as the price of the ITIL® Foundation Exam is close to US$250 if you just purchase the ITIL® Foundation Exam voucher — it is like students get the accredited ITIL® Foundation training materials for free.
  • Once purchased, students will be able to gain immediate access to the online learning materials and the official ITIL® Foundation Exam voucher will be email to the student within 24 hours — i.e. students will be able, in theory, to get ITIL® Foundation Certified within 1-2 days of purchase!
  • A downloadable ITIL® Foundation Exam study guide (i.e. study notes) is included in the package which allows students to revise for the ITIL® Exam anywhere.
  • Practice exams are provided so that students will be able to understand their readiness for the real ITIL® Foundation Exam based on the scores of the mock exams.

Cons of Thought Rock ITIL® Foundation Online Training

  • The training videos and study notes are quite factual and dry yet informative. This package is ideal for those who flourish on self-study.
  • The access period of 6 months may or may not be sufficient and the extension fee for 30 days is quite expensive compared to the cost of the online course.
  • No refund will be entertained once purchase and no trial is provided — that means students are not able to try out the online course to see if it fits their study style.

Comparison with other ITIL® Foundation Online Courses with Official ITIL® Foundation Exam

The following are top criteria Aspirants would need to consider while purchasing an online ITIL® Foundation course:

  • Quality of video lecture
  • Study materials and aids included
  • Credibility of the course provider
  • Course fee
  • Access period (the time limit you can access the course materials)

You can refer to the following table for a comparison of most popular ITIL® Foundation Certification online course + exam voucher packages (in descending order of cost):

1MyITstudy ITIL® Foundation online course with ExamUS$450180 days
2Simplilearn ITIL® Foundation online course with ExamUS$399180 days
3GreyCampus ITIL® Foundation online course with ExamUS$450 US$405*365 days
4Thought Rock ITIL® Foundation online course with ExamUS$270 (NO refund once purchase)180 days

Note: If you consider the GreyCampus ITIL® Foundation online course with Exam, remember to use the latest GreyCampus coupon code to get discount

If price is the top concern, currently Thought Rock and the GreyCampus ITIL® Foundation online courses with Exam are among the lowest on the market. You may also read the review for GreyCampus ITIL® Foundation online course before deciding which to purchase for your ITIL® Certification.

If you would like to get higher quality training with a view to passing the ITIL® Foundation Exam in first try, you may also consider the Simplilearn ITIL® Foundation online course with Exam package as Simplilearn is a trusted distance and face-to-face professional education provider with its online courses boost a whopping passing rate of 98.6% (though Simplilearn does not offer pass guarantee for its online courses).

Bottom Line

As you can see, the Thought Rock ITIL® Foundation online course with Exam is now possibly one of the cheapest on the market and Aspirants can take the ITIL® Foundation Exam anywhere in the world. It may be able to help you get ITIL® Foundation certified with flexibility and minimal costs.

Wish you ITIL® success!

Most Popular ITIL Foundation Certification Articles

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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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13 Responses

  1. Shari says:

    I purchased the Thought Rock ITIL training and never received login information. I initiated a chat, was told that the information would be processed soon..never received anything…tried calling..nothing…

    I ended up disputing the charges with my credit card company..I am not sure how there can be so many good reviews for this site…How did anyone ever get any login information? Every attempt I had at contacting someone from this company made me feel like I had been scammed…still not sure if it’s legitimate.

  2. Shan says:

    A question on Though Rock exam –
    Any idea why the total package is delivered at $295USD, when the current exam cost itself is $350USD?

    • Good question. I really don’t know why, perhaps they have bargained a good re-seller price long ago, maybe. Or the exam fee doesn’t include a physically printed cert.

      Anyway, you may take advantage of the price difference to get ITIL certified!

  3. Johnny says:

    I took Thought Rock’s package. I have some mixed feelings about it. The organization of the materials is good but I noticed some grammatical mistakes that made the whole sentence not understandable. Also, they are very backwards. They are still using Flash animations to deliver their content. The practice exams are very helpful too but I don’t understand why there were 2 practice exams in the study module and there were another 2 in PDF format. The study notes (PDF file) were not very useful as I find it to be just a list of terms and concepts, most of them without proper definition. Overall, I passed ITIL and I think that their materials are enough to pass it.

  4. Rob says:

    I saw another one of your blogs that if you fail the ITIL V3 test you can sit as many times as necessary at no additional charge. Is that true no matter who you use for the training? If I use GrayCampus or Thought Rock is it still true?

    • Hi Rob,

      Sorry that perhaps the article doesn’t explain it clearly. What I mean is that one can sit as many times as needed for the ITIL Foundation Exam but you will have to pay the official ITIL Exam Fee each time.

      Wish you ITIL success!

  5. ANTHONY says:

    hi buddy, i have been working hard to archive this certification.i have family of 4 with limited time to read .with the little i have read, i tried taking the mock exam and i have mastered the answers but am not sure if the questions are going to be the same when am doing the real certification exam. I need your advise

    • Sorry as I haven’t tried Thoughrock ITIL mock exams before, I am not able to test you whether the mock exam questions are similar to the real exam.

      However, if you have tried the official ITIL mock exam, the questions there will be very similar to the real ITIL exam.

      Wish you ITIL success!

  6. Matheus says:

    Great review, thank you!

  7. vasudeva says:

    I am looking for training in India for ITIL V3. could you please help me.

    • If you are looking into ITIL v3 Foundation Exam training, I would highly advise you to enrol for the GreyCampus ITIL® Foundation Online Course + Exam Package which includes everything (exam prep course, notes, practice exams, flashcards, and the official exam fee) to help you get the ITIL v3 Foundation Certificate with ease. This is an online course meaning that you can prepare for the exam at the comfort of your home/office!

      Wish you ITIL success!