Recommended ITIL v3 Foundation 2011 Certification Exam Reference Book


Exam prep book:
Liz Gallacher and Helen Morris

Reviewed by:
Rating:
4
On June 9, 2014
Last modified:April 10, 2017

Summary:

ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris definitely helps me to understand the topics in ITIL as well as form a mental picture of the ITIL Service Management Lifecycle. As I read the text, I make my own ITIL Foundation Exam study notes which is to be used just before my ITIL exam as a last minute revision notes. In total, I spent about two weeks reading the ITIL Foundation study guide and making my notes (about 2 hours each day) and I got 95% correct in the ITIL exam paper.

itil v3 certification

This article introduces the ITIL® v3 Foundation Certification Exam Prep Book that I used to pass the ITIL® v3 Foundation Exam. Highly recommended for ITIL® Foundation Certification aspirants. I got a score of 95% (38/40) in my ITIL® Foundation Exam.

itil study guide

ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris

If you ever want to pass the ITIL® (Information Technology Infrastructure Library) Foundation exam, this is the book I would recommend you. The content of this guide is updated for the most current version (the ITIL® v3 Foundation 2011 syllabus) and was written by two of the most accomplished trainers in ITIL® Foundation and Intermediate training (you may read more about the backgrounds of the authors in the “About the Authors” section below).

This ITIL® study guide tries to re-organize the ITIL® Foundation Exam Syllabus in an structured way to help self-study readers to reach ITIL® Foundation Certification success. The ITIL® Foundation Exam Syllabus itself just describes the knowledge and terms required for the students to learn and understand in order to pass the exam, however, . This ITIL® book fills the gap by providing the linkage between the discrete pieces of knowledge to a cohesive one. Chapters are arranged according to the ITIL® Service Lifecycles (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) with additional ITIL® processes, roles, functions and definitions introduced when appropriate.

Major features of the book are outlined below:

  • Many chapter-end questions to highlight the important parts of the chapters and to test whether the reader has acquired the knowledge necessary for the ITIL® Foundation exam
  • Ample charts, graphs and illustrations are added to explain concepts in a lively way
  • Real-life examples of implementing ITIL® from the experiences of the authors are included
  • Topics are introduced and explained in a logical sequence, helping readers to understand and remember the ITIL® important concepts and terms
  • Free downloadable electronic study tools (at http://www.sybex.com/go/itilstudyguide) are included (practice ITIL® exam questions (two ITIL® practice exams in a simulated environment), flashcards, a glossary of key terms, etc.), these multimedia tools aim to help students best prepared for the ITIL® Foundation exam

Note: if you haven’t book your ITIL® Foundation Exam, you may take a look at this ITIL® Foundation Certification online course + Exam fee bundle that includes the course, mock exams, download e-book as well as the ITIL® Foundation Exam voucher in a package.

My Review and Learning Experience

ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris definitely helps me to understand the topics in ITIL® as well as form a mental picture of the ITIL® Service Management Lifecycle. As I read the text, I make my own ITIL® Foundation Exam study notes which is to be used just before my ITIL® exam as a last minute revision notes. In total, I spent about two weeks reading the ITIL® Foundation study guide and making my notes (about 2 hours each day).

About the Authors

Both authors, Liz Gallacher and Helen Morris, have extensive experience in successfully implementing ITIL® in a wide variety of organizations and teaching ITIL® in various levels, including the Foundation level. They have helped organizations large and small implemented the best practices in IT service management to reap remarkable service improvements. They both have the ITIL® Manager and ITIL® Expert certifications and are fully accredited as ITIL® trainers.

Liz Gallacher has a profound knowledge in ITIL® and was in the top 5 percent of candidates in the ITIL® Manager certificate. She is a global ITIL® trainer delivering ITIL® Foundation as well as Intermediate courses in India, China, Australia, New Zealand, Germany, the United Kingdom, etc.

Helen Morris has over 20 years of experience in service management consultation as well as ITIL® training. She holds ITIL® Foundation and Intermediate courses in the United Kingdom, Europe and the United States.

Preview of the ITIL® v3 Foundation 2011 Exam Study Guide

You can take a look and read dozens of pages of the ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris by clicking the link below. You will be redirected to Amazon where you can flip through the book just as you are holding it in a bookstore.

 

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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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26 Responses

  1. owais says:

    Hi
    I wanna get ITIL foundation exam this year, can you help me about exam prep guide or do you have your own created stuff. Where should i go to find exam fee and registration stuff like that.

  2. Jude says:

    Hi Edward,
    I am impressed with all your responses and willingness to help others, you are a great guy. I will like you to enlighten me on the following;
    I want to create a career path in project management and also write the ITIL V3 foundation exam. I live in the USA, i will like to know if i should go for PMP or Prince2 exam to be able to have a great career in project management. More so, i want a career that will go along with my current job as an electronic medical record officer. I want to do self studying for the ITIL and either of PMP or prince2, wiill i be able to register for the exam by self studying and what are the requirements for PMP certification, i know Prince2 doesnt require a university degree but i am not sure of PMP. i will appreciate your quick response.

    • Edward Chung says:

      If you are in the United States, I would highly suggest you to go the PMP route as PMP is much more practised and recognized there. I have created a step by step guide on PMP certification to help you from understanding your eligibility all the way to preparing and passing the exam. You may read it here:
      https://edward-designer.com/web/pmp-guide/

      Wish you certification success!

  3. Sachin says:

    Hi Edward,

    I planning to get certified on ITIL Foundation.

    I have few questions for you reply me at the earliest,

    1) Is ITIL Foundation & ITIL V3 Foundation different?. (If different , to which I should opt for as I am a beginner).
    2) Can you provide me PDF’s for preparing examination.

    Thanks

    • Edward Chung says:

      Dear Sachin,

      Glad you have planned to take ITIL Foundation Exam. It is a fruitful experience for me. I hope you will benefit a lot from your ITIL Foundation preparation and exam. Answers to your questions:

      1) They are the same currently. The “V3” indicates that the ITIL is in the third version which is the latest. For your info, the current version is in fact ITIL V3 Foundation 2011 as minor changes were introduced in the year of 2011. So do look out for study materials for the 2011 edition.

      2) You can download my study notes as PDF files from this website. Hope you will find my ITIL study notes useful.

      Wish you ITIL success!

      • Emeka says:

        Please Mr Edwin Chung, can one use your study notes to prepare for the exams without reading an accredited ITIL V3 Foundation book ?
        Thanks for this blog, im very happy todiscover it.
        One Love From Nigeria.

      • Edward Chung says:

        Hi Emeka,

        I am afraid my study notes alone won’t be enough if you haven’t taken any courses / read any book on ITIL Foundation Exam. You are encouraged to at least read another ITIL Foundation reference book.

        Wish you ITIL success!

  4. Carla says:

    Hi Edward,
    I bought an online course for self study training, do you think I need to buy this book too or the online course should be enough?

    Thanks!

    • Edward Chung says:

      Just my two cents: I thought the ITIL Foundation Exam is not too difficult, if you have already done the online training, that would be quite sufficient indeed. But I always played safe, so I also brought the ITIL Foundation Study Guide to reinforce my study to be 100% certain of passing the exam in first try. If you are not too tight on budget, I highly recommend you to purchase this study guide too.

      Wish you ITIL success!

  5. vincenzo says:

    Hello Edward, I wanted to buy your book to prepare for the ITIL Foundation exam but this morning I realized that there is a new syllabus in 2014 … do I recommend the same to buy your book for preparmi although it is based on the syllabus in 2011?
    I await your kind advice.
    Greetings
    Vincenzo

    • Edward Chung says:

      Hi Vincenzo,

      Thanks for your comment. I have done a research about the new syllabus but found that ITIL Foundation exam is still based on the ITIL v3 (2011) version.

      Perhaps you have come across “the version of the exam syllabus of ITIL Foundation exam” (which is currently v5.5 – the version indicates that have updated some wordings in the syllabus, but not the content of the ITIL Foundation Exam which is still based on the ITIL v3 (2011)). You can read more on this in the link below:

      http://edward-designer.com/web/faqs/itil-v5-5-foundation-exam/

      In short, the recommended ITIL Foundation textbook is still applicable to the current ITIL Foundation Exam. Wish you ITIL success!

  6. Luc Perreault says:

    Hi Edward!

    Say I buy an ITIL Foundation training book off Amazon, how do I register for the exam? Also, being in Canada, I’ll order from Amazon.ca, can you provide me with a link to a book on the Canadian site of Amazon so that you may receive some sort of compensation ?

    See website hyperlink for an example for a book I’m looking at at the moment. If you have a better idea for a book, please feel free to suggest one!

    Thank you for your help and posting your valuable knowledge!

    Luc

  7. Paul says:

    Hi Edward,

    in your opinion, in order to pass the ITIL v3 Foundation exam, is it enough to read only the exam study guide book and do not take any (paid) e-learning courses?

    • Edward Chung says:

      Hi Paul,

      That really depends on whether you are a “self-study” guy. I did take a course which I though was useless. I depended on this guide to pass the ITIL v3 Foundation exam. This guide should cover everything needed for the exam.

      Wish you ITIL success!

      • Trav says:

        Hi Edward,

        I plan on taking the ITIL Foundation Self Study course as suggested.. Are you recommending that this book be purchased to compliment the course? Or is this book not needed since I am talking the self study course?

        Thank you

      • Edward Chung says:

        Hi Trav,

        As a after-thought, the ITIL book is indeed not necessary as the course would cover all that you need to know about the ITIL Foundation Exam (as the exam is quite easy indeed). At the time of preparation, I just wanted to play it safe by “over-studying” for the exam.

        Wish you ITIL success!

  8. Geoff says:

    Hi Edward,

    Is there a difference between ITIL v3 Foundation and ITIL Foundation? I have an ITIL v3 Foundation study guide but thought it is outdated as I don’t see v3 on many ITIL sites anymore. Have they changed the content? Is the v3 Foundation material the same as ITIL Foundation? Your site is great! Full of great information. I appreciate your help.

    • Edward Chung says:

      Hi Geoff,

      Thanks for your comment.

      The v3 in ITIL v3 Foundation denotes that the ITIL is in the 3rd edition which is the second latest. The latest edition is “ITIL v3 Foundation 2011” which is an updated version from ITIL v3 Foundation.

      So if you are aiming to take the ITIL Foundation Exam now, you will need to base your studies on “ITIL v3 Foundation 2011” materials as there are many changes in the structure and terminology from the previous editions.

      Wish you ITIL success!

      • Sachin says:

        ITIL v3 was launched in 2007 and revised in 2011 ( minor changes I guess) after this it is just called ITIL or ITIL 2011. There is a further revision in 2013. Also now it is managed by AXELOS, as the UK government contracts the maintenance of the ITIL framework to third party companies.
        For all those seeking to answer the exam, I suggest the book recommended here, just this is enough, if you prefer videos, ITProTV is very good. But for answering the exams, you will need the book as it depends on definitions which are not covered in the videos. Exam is pretty easy, but understanding ITIL is so critical for workplace success.

  9. Tom says:

    Hi Edward!

    I prepared for the ITIL exam based on your notes and your book suggestion. I studied approximately for 1 month after/before work and on weekends.
    I achieved 95% and would like to thank you for your really useful site.

    BR,
    Tom

  10. Oscar says:

    Now I´m just looking for a book to start my preparation. thanks for your advice Edward.

  11. Edward,

    Thank you very much for the effort and dedication in sharing knowledge and study guidance. I just finished CBT Nuggets ITIL training, and now I’m gonna review the content through reading, and definitely your blog will be very helpful.

  12. David says:

    Hi Edward,
    Nice to read your article about ITIL. I would like to do self-study. Thanks.
    David

June 9, 2014