Recommended ITIL Foundation Certification Exam Reference Book
This article introduces the ITIL® Foundation Certification Exam Prep Book that I used to pass the ITIL® Foundation Exam. Highly recommended for ITIL® Foundation Certification aspirants. I got a score of 95% (38/40) in my ITIL® Foundation Exam.
ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris
If you ever want to pass the ITIL® (Information Technology Infrastructure Library) Foundation exam, this is the book I would recommend you. The content of this guide is updated for the most current version (the ITIL® v4 Foundation syllabus) and was written by two of the most accomplished trainers in ITIL® Foundation and Intermediate training (you may read more about the backgrounds of the authors in the “About the Authors” section below).
This ITIL® study guide tries to re-organize the ITIL® Foundation Exam Syllabus in an structured way to help self-study readers to reach ITIL® Foundation Certification success. The ITIL® Foundation Exam Syllabus itself just describes the knowledge and terms required for the students to learn and understand in order to pass the exam, however, . This ITIL® book fills the gap by providing the linkage between the discrete pieces of knowledge to a cohesive one. Chapters are arranged according to the ITIL® Service Lifecycles (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) with additional ITIL® processes, roles, functions and definitions introduced when appropriate.
Major features of the book are outlined below:
- Many chapter-end questions to highlight the important parts of the chapters and to test whether the reader has acquired the knowledge necessary for the ITIL® Foundation exam
- Ample charts, graphs and illustrations are added to explain concepts in a lively way
- Real-life examples of implementing ITIL® from the experiences of the authors are included
- Topics are introduced and explained in a logical sequence, helping readers to understand and remember the ITIL® important concepts and terms
- Free downloadable electronic study tools (at http://www.sybex.com/go/itilstudyguide) are included (practice ITIL® exam questions (two ITIL® practice exams in a simulated environment), flashcards, a glossary of key terms, etc.), these multimedia tools aim to help students best prepared for the ITIL® Foundation exam
Note: if you haven’t book your ITIL® Foundation Exam, you may take a look at this ITIL® Foundation Certification online course + Exam fee bundle that includes the course, mock exams, download e-book as well as the ITIL® Foundation Exam voucher in a package.
My Review and Learning Experience
ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris definitely helps me to understand the topics in ITIL® as well as form a mental picture of the ITIL® Service Management Lifecycle. As I read the text, I make my own ITIL® Foundation Exam study notes which is to be used just before my ITIL® exam as a last minute revision notes. In total, I spent about two weeks reading the ITIL® Foundation study guide and making my notes (about 2 hours each day).
About the Authors
Both authors, Liz Gallacher and Helen Morris, have extensive experience in successfully implementing ITIL® in a wide variety of organizations and teaching ITIL® in various levels, including the Foundation level. They have helped organizations large and small implemented the best practices in IT service management to reap remarkable service improvements. They both have the ITIL® Manager and ITIL® Expert certifications and are fully accredited as ITIL® trainers.
Liz Gallacher has a profound knowledge in ITIL® and was in the top 5 percent of candidates in the ITIL® Manager certificate. She is a global ITIL® trainer delivering ITIL® Foundation as well as Intermediate courses in India, China, Australia, New Zealand, Germany, the United Kingdom, etc.
Helen Morris has over 20 years of experience in service management consultation as well as ITIL® training. She holds ITIL® Foundation and Intermediate courses in the United Kingdom, Europe and the United States.
Preview of the ITIL® Foundation Exam Study Guide
You can take a look and read dozens of pages of the ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris by clicking the link below. You will be redirected to Amazon where you can flip through the book just as you are holding it in a bookstore.