Recommended ITIL v3 Foundation 2011 Certification Exam Reference Book


Exam prep book:
Liz Gallacher and Helen Morris

Reviewed by:
Rating:
4
On June 9, 2014
Last modified:February 26, 2016

Summary:

ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris definitely helps me to understand the topics in ITIL as well as form a mental picture of the ITIL Service Management Lifecycle. As I read the text, I make my own ITIL Foundation Exam study notes which is to be used just before my ITIL exam as a last minute revision notes. In total, I spent about two weeks reading the ITIL Foundation study guide and making my notes (about 2 hours each day) and I got 95% correct in the ITIL exam paper.

itil v3 certification

This article introduces the ITIL® v3 Foundation Certification Exam Prep Book that I used to pass the ITIL® v3 Foundation Exam. Highly recommended for ITIL® Foundation Certification aspirants. I got a score of 95% (38/40) in my ITIL® Foundation Exam.

itil study guide

ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris

If you ever want to pass the ITIL® (Information Technology Infrastructure Library) Foundation exam, this is the book I would recommend you. The content of this guide is updated for the most current version (the ITIL® v3 Foundation 2011 syllabus) and was written by two of the most accomplished trainers in ITIL® Foundation and Intermediate training (you may read more about the backgrounds of the authors in the “About the Authors” section below).

This ITIL® study guide tries to re-organize the ITIL® Foundation Exam Syllabus in an structured way to help self-study readers to reach ITIL® Foundation Certification success. The ITIL® Foundation Exam Syllabus itself just describes the knowledge and terms required for the students to learn and understand in order to pass the exam, however, . This ITIL® book fills the gap by providing the linkage between the discrete pieces of knowledge to a cohesive one. Chapters are arranged according to the ITIL® Service Lifecycles (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) with additional ITIL® processes, roles, functions and definitions introduced when appropriate.

Major features of the book are outlined below:

  • Many chapter-end questions to highlight the important parts of the chapters and to test whether the reader has acquired the knowledge necessary for the ITIL® Foundation exam
  • Ample charts, graphs and illustrations are added to explain concepts in a lively way
  • Real-life examples of implementing ITIL® from the experiences of the authors are included
  • Topics are introduced and explained in a logical sequence, helping readers to understand and remember the ITIL® important concepts and terms
  • Free downloadable electronic study tools (at http://www.sybex.com/go/itilstudyguide) are included (practice ITIL® exam questions (two ITIL® practice exams in a simulated environment), flashcards, a glossary of key terms, etc.), these multimedia tools aim to help students best prepared for the ITIL® Foundation exam

Note: if you haven’t book your ITIL® Foundation Exam, you may take a look at this ITIL® Foundation Certification online course + Exam fee bundle that includes the course, mock exams, download e-book as well as the ITIL® Foundation Exam voucher in a package.

My Review and Learning Experience

ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris definitely helps me to understand the topics in ITIL® as well as form a mental picture of the ITIL® Service Management Lifecycle. As I read the text, I make my own ITIL® Foundation Exam study notes which is to be used just before my ITIL® exam as a last minute revision notes. In total, I spent about two weeks reading the ITIL® Foundation study guide and making my notes (about 2 hours each day).

About the Authors

Both authors, Liz Gallacher and Helen Morris, have extensive experience in successfully implementing ITIL® in a wide variety of organizations and teaching ITIL® in various levels, including the Foundation level. They have helped organizations large and small implemented the best practices in IT service management to reap remarkable service improvements. They both have the ITIL® Manager and ITIL® Expert certifications and are fully accredited as ITIL® trainers.

Liz Gallacher has a profound knowledge in ITIL® and was in the top 5 percent of candidates in the ITIL® Manager certificate. She is a global ITIL® trainer delivering ITIL® Foundation as well as Intermediate courses in India, China, Australia, New Zealand, Germany, the United Kingdom, etc.

Helen Morris has over 20 years of experience in service management consultation as well as ITIL® training. She holds ITIL® Foundation and Intermediate courses in the United Kingdom, Europe and the United States.

Preview of the ITIL® v3 Foundation 2011 Exam Study Guide

You can take a look and read dozens of pages of the ITIL® Foundation Exam Study Guide by Liz Gallacher and Helen Morris by clicking the link below. You will be redirected to Amazon where you can flip through the book just as you are holding it in a bookstore.

 

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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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16 Responses

  1. vincenzo says:

    Hello Edward, I wanted to buy your book to prepare for the ITIL Foundation exam but this morning I realized that there is a new syllabus in 2014 … do I recommend the same to buy your book for preparmi although it is based on the syllabus in 2011?
    I await your kind advice.
    Greetings
    Vincenzo

    • Edward Chung says:

      Hi Vincenzo,

      Thanks for your comment. I have done a research about the new syllabus but found that ITIL Foundation exam is still based on the ITIL v3 (2011) version.

      Perhaps you have come across “the version of the exam syllabus of ITIL Foundation exam” (which is currently v5.5 – the version indicates that have updated some wordings in the syllabus, but not the content of the ITIL Foundation Exam which is still based on the ITIL v3 (2011)). You can read more on this in the link below:

      http://edward-designer.com/web/faqs/itil-v5-5-foundation-exam/

      In short, the recommended ITIL Foundation textbook is still applicable to the current ITIL Foundation Exam. Wish you ITIL success!

  2. Luc Perreault says:

    Hi Edward!

    Say I buy an ITIL Foundation training book off Amazon, how do I register for the exam? Also, being in Canada, I’ll order from Amazon.ca, can you provide me with a link to a book on the Canadian site of Amazon so that you may receive some sort of compensation ?

    See website hyperlink for an example for a book I’m looking at at the moment. If you have a better idea for a book, please feel free to suggest one!

    Thank you for your help and posting your valuable knowledge!

    Luc

  3. Paul says:

    Hi Edward,

    in your opinion, in order to pass the ITIL v3 Foundation exam, is it enough to read only the exam study guide book and do not take any (paid) e-learning courses?

    • Edward Chung says:

      Hi Paul,

      That really depends on whether you are a “self-study” guy. I did take a course which I though was useless. I depended on this guide to pass the ITIL v3 Foundation exam. This guide should cover everything needed for the exam.

      Wish you ITIL success!

      • Trav says:

        Hi Edward,

        I plan on taking the ITIL Foundation Self Study course as suggested.. Are you recommending that this book be purchased to compliment the course? Or is this book not needed since I am talking the self study course?

        Thank you

      • Edward Chung says:

        Hi Trav,

        As a after-thought, the ITIL book is indeed not necessary as the course would cover all that you need to know about the ITIL Foundation Exam (as the exam is quite easy indeed). At the time of preparation, I just wanted to play it safe by “over-studying” for the exam.

        Wish you ITIL success!

  4. Geoff says:

    Hi Edward,

    Is there a difference between ITIL v3 Foundation and ITIL Foundation? I have an ITIL v3 Foundation study guide but thought it is outdated as I don’t see v3 on many ITIL sites anymore. Have they changed the content? Is the v3 Foundation material the same as ITIL Foundation? Your site is great! Full of great information. I appreciate your help.

    • Edward Chung says:

      Hi Geoff,

      Thanks for your comment.

      The v3 in ITIL v3 Foundation denotes that the ITIL is in the 3rd edition which is the second latest. The latest edition is “ITIL v3 Foundation 2011” which is an updated version from ITIL v3 Foundation.

      So if you are aiming to take the ITIL Foundation Exam now, you will need to base your studies on “ITIL v3 Foundation 2011” materials as there are many changes in the structure and terminology from the previous editions.

      Wish you ITIL success!

      • Sachin says:

        ITIL v3 was launched in 2007 and revised in 2011 ( minor changes I guess) after this it is just called ITIL or ITIL 2011. There is a further revision in 2013. Also now it is managed by AXELOS, as the UK government contracts the maintenance of the ITIL framework to third party companies.
        For all those seeking to answer the exam, I suggest the book recommended here, just this is enough, if you prefer videos, ITProTV is very good. But for answering the exams, you will need the book as it depends on definitions which are not covered in the videos. Exam is pretty easy, but understanding ITIL is so critical for workplace success.

  5. Tom says:

    Hi Edward!

    I prepared for the ITIL exam based on your notes and your book suggestion. I studied approximately for 1 month after/before work and on weekends.
    I achieved 95% and would like to thank you for your really useful site.

    BR,
    Tom

  6. Oscar says:

    Now I´m just looking for a book to start my preparation. thanks for your advice Edward.

  7. Edward,

    Thank you very much for the effort and dedication in sharing knowledge and study guidance. I just finished CBT Nuggets ITIL training, and now I’m gonna review the content through reading, and definitely your blog will be very helpful.

  8. David says:

    Hi Edward,
    Nice to read your article about ITIL. I would like to do self-study. Thanks.
    David