ITIL 4 Foundation Certification Notes: ITIL Service Value System

[ITIL® 4 Foundation Study Notes] This chapter provides an overview of “ITIL® Service Value System” for ITIL® 4 Foundation Exam which accounts for 1 questions on the exam.

ITIL® 4 Foundation Exam Syllabus

Learning Outcome Assessment Criteria ITIL® Book References Bloom’s Level No. marks

4. Understand the purpose and components of the ITIL® service value system

4.1 Describe the ITIL® service value system (4.1)




ITIL® Service Value System

ITIL® Service Value System (SVS)  – a model representing how all the components and activities of an organization work together to facilitate value creation describing how all the components and activities of an organization work together as a system to enable value creation, including the following:

  • Guiding Principles – stable organizational guide regardless of changes in goals, strategies, management structure, etc.
  • Governance – how the organization is managed and controlled
  • Service Value Chain – a set of interconnected activities that is performed to deliver value
  • Practices – sets of organisational assets for performing work or accomplishing objectives
  • Continual Improvement – activities to monitor and enhance the services to ensure alignment to changing stakeholder expectations
  • Inputs and Outcomes

Conclusion: What’s needed for the ITIL® 4 Foundation Exam

This ITIL® 4 Foundation study note includes:

  • an overview of the ITIL® Service Value System by understanding its purpose and components


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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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