ITIL 4 Foundation Certification Notes: ITIL Service Value System
[ITIL® 4 Foundation Study Notes] This chapter provides an overview of “ITIL® Service Value System” for ITIL® 4 Foundation Exam which accounts for 1 questions on the exam.
Article Highlights
ITIL® 4 Foundation Exam Syllabus
| Learning Outcome | Assessment Criteria | ITIL® Book References | Bloom’s Level | No. marks |
|---|---|---|---|---|
4. Understand the purpose and components of the ITIL® service value system | 4.1 Describe the ITIL® service value system (4.1) | 4.1 | BL2 | 1 |
ITIL® Service Value System
ITIL® Service Value System (SVS) – a model representing how all the components and activities of an organization work together to facilitate value creation describing how all the components and activities of an organization work together as a system to enable value creation, including the following:
- Guiding Principles – stable organizational guide regardless of changes in goals, strategies, management structure, etc.
- Governance – how the organization is managed and controlled
- Service Value Chain – a set of interconnected activities that is performed to deliver value
- Practices – sets of organisational assets for performing work or accomplishing objectives
- Continual Improvement – activities to monitor and enhance the services to ensure alignment to changing stakeholder expectations
- Inputs and Outcomes
Conclusion: What’s needed for the ITIL® 4 Foundation Exam
This ITIL® 4 Foundation study note includes:
- an overview of the ITIL® Service Value System by understanding its purpose and components
