Category: ITIL 4 Foundation Certification

[ITIL® Foundation Notes]  More processes of the Service Operation phase for the ITIL® 4 Foundation Certification exam are briefly examined here, including: Event Management Process, Request Fulfillment Process and Access Management Process. In addition, the definitions for Event, Alert and Service Request are provided. Event Management Process Modern systems make...

[ITIL® Foundation Notes]  Other processes of the Service Operation phase for the ITIL® 4 Foundation Certification exam are covered here, including: Incident Management Process and Problem Management Process. The purpose, objectives, and scope of the processes and their importance in the Service Operation lifecycle stage are addressed. Definition on some generic...

[ITIL® Foundation Notes]  The Service Operation phase of the ITIL® 4 Foundation Certification exam is covered here with an introduction of Service Operation and how service operations are organized through four functions: Technical Management Function, Application Management Function, Operations Management Function and Service Desk Function. Service Operation is concerned...

[ITIL® Foundation Notes] Other processes of the Service Transition phase for the ITIL® 4 Foundation Certification exam are covered here, including: release and deployment management, knowledge management, service asset and configuration management, transition planning and support. The purpose, objectives, and scope of the processes and their importance in the Service Transition...

[ITIL® Foundation Notes]  The Service Transition phase of the ITIL® 4 Foundation Certification exam is covered here with an introduction of Service Transition and the Change Management Process. Service Transition is concerned with the delivery of a new / changed service into operation. Purpose, Objectives and Scope of Service...

[ITIL® Foundation Notes]  People aspect of the Service Design phase of the ITIL® 4 Foundation Certification exam are covered here, including roles and responsibilities of process owner, process manager, process practitioner and service owner,  the RACI (responsible, accountable, consulted, informed) responsibility model and how staff can acquire the skills to...

[ITIL® Foundation Notes] Other processes of the Service Design phase for the ITIL® 4 Foundation Certification exam are covered here, including: service catalog management, availability management, information security management, supplier management, capacity management, IT service continuity management and design coordination. The purpose, objectives, and scope of the processes and their importance...

[ITIL® Foundation Notes] An important process of the Service Design phase for the ITIL® 4 Foundation Certification exam is covered here: service level management (SLM). The purpose, objectives, and scope of the processes and their importance in the Service Design lifecycle stage are addressed. Service Level Management Process Purpose of SLM:  ensure that...

[ITIL® Foundation Notes] The Service Design lifecycle stage is an important area as the design is often accountable for the success or failure of the services. The Service Design stage begins with customer requests and ends in service design ready for the transition phase. Below are the important concepts and...

[ITIL® v3 Foundation Study Notes] Important processes of the Service Strategy phase for the ITIL® 4 Foundation Certification exam are covered here, including: service portfolio management, financial management, business relationship management, demand management. The purpose, objectives, and scope of the processes and their importance in the Service Strategy lifecycle stage are addressed....

[ITIL® v3 Foundation Study Notes] The Service Strategy lifecycle stage is often considered as the core of the service lifecycle. In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Below are the important concepts and facts for...

[ITIL® v3 Foundation Study Notes] Service Management as a Practice gives an introduction to the definition and practice of service management according to the ITIL® framework for the ITIL® 4 Foundation Certification. Why IT Service Management is Needed? Higher IT service quality is always required while fewer resources are available...

Introduction: The ITIL® 4 Foundation Certification is the entry level certification of the ITIL® qualification scheme. It aims at certifying that the holder of certificate has gained knowledge of the terminology, structure and basic concepts of the ITIL® framework and has an understanding of the core principles of ITIL® service management....

Introduction: Read here for an introduction to ITIL® and the ITIL® Qualification Scheme. This is a good starting point for IT service practitioners to begin their ITIL® v3 Certification journey, especially for ITIL® Foundation Certification Aspirants. What is ITIL®? ITIL® stands for Information Technology Infrastructure Library. ITIL® provides a set of...

Introduction: When it comes to the first Project Management Certification for I.T. practitioners, the top two credentials would often be ITIL® Foundation or PMP. The question is: which one is better? Below is an introduction and comparison of ITIL® Certification and PMP Certification. Information Technology Infrastructure Library (ITIL®) Certification The Information Technology...