Category: ITIL 4 Foundation Certification

Other ITIL Foundation Certification Related Articles

itil v3 foundation certification - service operation

ITIL v3 Foundation Certification Notes: Service Operation [3]

[ITIL® Foundation Notes]  More processes of the Service Operation phase for the ITIL® 4 Foundation Certification exam are briefly examined here, including: Event Management Process, Request Fulfillment Process and Access Management Process. In addition, the definitions for Event, Alert and Service Request are provided. Event Management Process Modern systems make...

itil v3 foundation certification - service operation

ITIL v3 Foundation Certification Notes: Service Operation [2]

[ITIL® Foundation Notes]  Other processes of the Service Operation phase for the ITIL® 4 Foundation Certification exam are covered here, including: Incident Management Process and Problem Management Process. The purpose, objectives, and scope of the processes and their importance in the Service Operation lifecycle stage are addressed. Definition on some generic...

itil foundation service transition

ITIL v3 Foundation Certification Notes: Service Transition [2]

[ITIL® Foundation Notes] Other processes of the Service Transition phase for the ITIL® 4 Foundation Certification exam are covered here, including: release and deployment management, knowledge management, service asset and configuration management, transition planning and support. The purpose, objectives, and scope of the processes and their importance in the Service Transition...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [4]

[ITIL® Foundation Notes]  People aspect of the Service Design phase of the ITIL® 4 Foundation Certification exam are covered here, including roles and responsibilities of process owner, process manager, process practitioner and service owner,  the RACI (responsible, accountable, consulted, informed) responsibility model and how staff can acquire the skills to...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [3]

[ITIL® Foundation Notes] Other processes of the Service Design phase for the ITIL® 4 Foundation Certification exam are covered here, including: service catalog management, availability management, information security management, supplier management, capacity management, IT service continuity management and design coordination. The purpose, objectives, and scope of the processes and their importance...

itil v3 foundation notes: service design

ITIL v3 Foundation Certification Notes: Service Design [2]

[ITIL® Foundation Notes] An important process of the Service Design phase for the ITIL® 4 Foundation Certification exam is covered here: service level management (SLM). The purpose, objectives, and scope of the processes and their importance in the Service Design lifecycle stage are addressed. Service Level Management Process Purpose of SLM:  ensure that...

itil v3 foundation notes - service strategy

ITIL v3 Foundation Certification Notes: Service Strategy [2]

[ITIL® v3 Foundation Study Notes] Important processes of the Service Strategy phase for the ITIL® 4 Foundation Certification exam are covered here, including: service portfolio management, financial management, business relationship management, demand management. The purpose, objectives, and scope of the processes and their importance in the Service Strategy lifecycle stage are addressed....

itil v3 foundation exam

All ITIL Foundation Aspirants Need to Know About the Exam

Introduction: The ITIL® 4 Foundation Certification is the entry level certification of the ITIL® qualification scheme. It aims at certifying that the holder of certificate has gained knowledge of the terminology, structure and basic concepts of the ITIL® framework and has an understanding of the core principles of ITIL® service management....

ITIL Certification Exam and Qualification Scheme

ITIL Certification Exam and Qualification Scheme

Introduction: Read here for an introduction to ITIL® and the ITIL® Qualification Scheme. This is a good starting point for IT service practitioners to begin their ITIL® v3 Certification journey, especially for ITIL® Foundation Certification Aspirants. What is ITIL®? ITIL® stands for Information Technology Infrastructure Library. ITIL® provides a set of...

ITIL Foundation or PMP for Project Management Certification

ITIL Foundation or PMP for Project Management Certification

Introduction: When it comes to the first Project Management Certification for I.T. practitioners, the top two credentials would often be ITIL® Foundation or PMP®. The question is: which one is better? Below is an introduction and comparison of ITIL® Certification and PMP® Certification. Information Technology Infrastructure Library (ITIL®) Certification The Information Technology...