7 Deadliest Communication Sins of Project Managers – PMI Webinar


7 deadly communication sins

Summary: This is the lecture notes of the recorded PMI webinar 7 Deadliest Communication Sins of Project Managers by Skip Weisman, Weisman Success Resources, Inc.

Webinar resources: www.howtoimproveleadershipcommunication.com/pm

#1 driver of your ability to influence

  • The #1 driver of your ability to influence is TRUST
  • easy to break, difficult to build up
  • TRUST is the absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/organization’s) best interest at heart
  • #1 driver of TRUST: Communication

7 Deadliest Communication Sins of Project Managers

Communication Sin #1: Lack of Specificity

  • sin: missing/contradictory/confusing details/instructions
  • why? law of familiarity – takes thing for granted
  • solution: be specific, never take it for granted

Communication Sin #2: Lack of Focus on Desirable Behaviors

  • sin: language focuses on undesirable behaviors
  • why? lack of awareness & lazy communication
  • solution: focus on desirable behaviors

Communication Sin #3: Lack of Directness & Candor

  • sin: gossip, avoid direct conversation
  • why? low self-esteem, low trust relationship & lack of confrontation skills
  • solution: use direct conversation

Communication Sin #4: Lack of Immediacy

  • sin: procrastination, avoid and tolerate
  • why? low self-esteem, low trust relationship & lack of communication skills
  • solution: do it now

Communication Sin #5: Lack of Appropriate Tone

  • sin: raising voice, sarcasm, and hostile body gestures (words account for only 7% of message’s meaning, tone 38%, body language 55%)
  • why? lack of EQ, lack of respect
  • solution: never raise voice

Communication Sin #6: Lack of Focused Attention

  • sin: multi-tasking when talking, not active listening
  • why? it is a choice
  • solution: give attention

Communication Sin #7: Lack of Respectful ReBUTtals

  • sin: …, BUT …
  • why? lack of awareness and lazy communication habits
  • solution: don’t use BUT, use AND

3 Communication Belief of Champion Project Leaders

  1. The meaning of any communication is the response you get
  2. Always presume good intent
  3. There is no time like the present

3 Levels of High-Performacne Leadership Communication

  1. self communication
  2. group/team communication
  3. individual (1-on-1) communication

The CHAMP Leadership

  • C = Commitment, Clarity & Communication
  • H = Humility
  • A = Accountability to Measurable Results (Goals)
  • M = Motivation for Momentum
  • P = Preparation and Perpetuation for Profits

 

Most Popular PMP Certification Exam Articles

GreyCampus PMP online training course bundle for US$149 only

Support website running for FREE, thanks!

If you find this post helpful and if you are thinking of buying from Amazon, please support the running cost of this website at no extra cost to you by searching and buying through the search box below. Thank you very much for your help!

Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *