PMP Certification Study Notes 13 – Project Stakeholder Management


PMP Stakeholder Management

Introduction: This part of the PMP® exam study notes on Project Stakeholder Management is based on chapter 13 of PMBOK® Guide 5th Edition. More information on my PMP® certification exam preparation can be found at my PMP® exam and certification journey here.

  • stakeholders are groups/individuals who may affect / be affected by the project
  • identify stakeholders is a continually process throughout the project lifecycle
  • identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction
  • stakeholder satisfaction is a key project objective
  • the Project Manager is responsible for the engaging and managing the various stakeholders in a project

Identify Stakeholders

  • identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement
  • 3 ‘I’s: importance, interest, influence
  • stakeholders from operation process needed to be included
  • determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies
  • procurement documents are used for determining external stakeholders such as the seller
  • stakeholders have the greatest influence in the initial stage of the project
  • stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)
  • Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy
  • document only influential stakeholders if there is a large number of stakeholders
  • document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

  • management strategies to engage stakeholders throughout project lifecycle
  • Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan
  • The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information
  • Engagement Level
    • Unaware
    • Resistant: resistant to change
    • Neutral
    • Supportive: supportive of change
    • Leading: actively engaged for project success
  • Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

  • aim: increase support and minimize resistance from stakeholders by addressing issues
  • the communication requirements of individual stakeholder are recorded in the Project Communication Plan
  • PM may call upon sponsor for assistance
  • communicate and work with stakeholders to meet their needs/expectations and address issues
  • build trust and resolve conflicts, negotiation skills, communication skills
  • need to communicate bad news/issues in a timely manner
  • feedback from stakeholders is stored in OPA
  • the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date

Control Stakeholder Engagement

  • monitor overall stakeholder relationships and adjusting strategies

 

Other articles in the series PMP® Exam Preparation
  1. An Introduction to PMBOK Guide 5th Edition: Knowledge Areas, Processes and Process Groups
  2. How to Study for PMI PMP? Learn PMI-ism First!
  3. PMP Certification Study Notes 1 - Terms and Concepts
  4. PMP Certification Study Notes 2/3 - Project Management Processes and Knowledge Areas
  5. PMP Certification Study Notes 4 - Project Integration Management
  6. PMP Certification Study Notes 5 - Project Scope Management
  7. PMP Certification Study Notes 6 - Project Time Management
  8. PMP Certification Study Notes 7 – Project Cost Management
  9. PMP Certification Study Notes 8 - Project Quality Management
  10. PMP Certification Study Notes 9 - Project Human Resource Management
  11. PMP Certification Study Notes 10 - Project Communication Management
  12. PMP Certification Study Notes 11 - Project Risk Management
  13. PMP Certification Study Notes 12 - Project Procurement Management
  14. PMP Certification Study Notes 13 - Project Stakeholder Management
  15. PMP / PMI-ACP Certification Study Notes - Professional and Social Responsibility
  16. PMP Formulas and Calculation for PMP Certification Demystified
  17. Are You PMP Exam Ready? List of Free PMP Sample Exam Questions with Benchmarks
  18. PMP Earned Value Management (EVM) Calculation Explained in Simple Terms
  19. Top Tips for Tackling PMP EVM Questions (20+ Practice Questions Included)
  20. PMP Exam Glossary Flashcard [A,B]
  21. PMP Exam Glossary Flashcard [C,D]
  22. PMP Exam Glossary Flashcard [E,F,G]
  23. PMP Exam Glossary Flashcard [H,I,J,K,L]
  24. PMP Exam Glossary Flashcard [M,N,O]
  25. PMP Exam Glossary Flashcard [P]
  26. PMP Exam Glossary Flashcard [Q,R]
  27. PMP Exam Glossary Flashcard [S]
  28. PMP Exam Glossary Flashcard [T,V,W]

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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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2 Responses

  1. Prasad says:

    Great content

  2. Ken A says:

    Great summary. I’m currently studying for the PMP exam, and I keep coming back to you site (which is awesome). I really like the way you group this information.