PMP Certification Study Notes 13 – Project Stakeholder Management


PMP Stakeholder Management

Introduction: This part of the PMP® exam study notes on Project Stakeholder Management is based on chapter 13 of PMBOK® Guide 5th Edition. More information on my PMP® certification exam preparation can be found at my PMP® exam and certification journey here.

  • stakeholders are groups/individuals who may affect / be affected by the project
  • identify stakeholders is a continually process throughout the project lifecycle
  • identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction
  • stakeholder satisfaction is a key project objective
  • the Project Manager is responsible for the engaging and managing the various stakeholders in a project

Identify Stakeholders

  • identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement
  • 3 ‘I’s: importance, interest, influence
  • stakeholders from operation process needed to be included
  • determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies
  • procurement documents are used for determining external stakeholders such as the seller
  • stakeholders have the greatest influence in the initial stage of the project
  • stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)
  • Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy
  • document only influential stakeholders if there is a large number of stakeholders
  • document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

  • management strategies to engage stakeholders throughout project lifecycle
  • Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan
  • The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information
  • Engagement Level
    • Unaware
    • Resistant: resistant to change
    • Neutral
    • Supportive: supportive of change
    • Leading: actively engaged for project success
  • Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

  • aim: increase support and minimize resistance from stakeholders by addressing issues
  • the communication requirements of individual stakeholder are recorded in the Project Communication Plan
  • PM may call upon sponsor for assistance
  • communicate and work with stakeholders to meet their needs/expectations and address issues
  • build trust and resolve conflicts, negotiation skills, communication skills
  • need to communicate bad news/issues in a timely manner
  • feedback from stakeholders is stored in OPA
  • the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date

Control Stakeholder Engagement

  • monitor overall stakeholder relationships and adjusting strategies

 


Additional PMP® Study Resources

If you find the above PMP® study notes useful, you may want to check out the recommended PMP® Exam study resources on my website (all are free):

Wish you PMP® success!


 

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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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8 Responses

  1. Summer Ruckman says:

    1. Can you expand on when the management strategy is decided-upon for each different SH group? If the Power-Influence grid is used during ID Stakeholder, then that grid is preset with four management strategy. 2. Why is the Salience model and Power/Influence grid used during ID SH but the Engagement Level and Engagement Assessment Matrix are used in Plan SH Management?

  2. nelson than says:

    Hi, For stakeholder management, I know how to keep them info, but High power/ high interest, how often would you send the info?
    PM book suggest interactive/ push, but do we info them every change? weekly update? important update only?

    The same with High power/ low interest. How would you report them ? Please specify

    • Edward Chung says:

      If you would like to ask if there is a guideline in the PMBOK Guide / PMP Exam for the kind and frequency of stakeholder management for High power/ high interest and High power/ low interest, sorry there isn’t. The PMP Exam will only test you on the concepts rather than the exact execution of project management tasks.

      As every project is different, you may ask your High power/ high interest and High power/ low interest stakeholders directly on what is expected of in terms of communication. There is not a set rule for these. Thanks!

  3. Oliver says:

    Hi Edward,

    yesterday I passed the PMP Exam above target. For my preparation I used your site really a lot. It was a great help and I would recommend it to everyone preparing for PMP. Especially I liked the Study Notes. The last two weeks prior to exam I mainly used the study notes and the free exams that you listed.

    Many thanks and best regards from Germany

    Oliver

  4. Prasad says:

    Great content

  5. Ken A says:

    Great summary. I’m currently studying for the PMP exam, and I keep coming back to you site (which is awesome). I really like the way you group this information.

April 9, 2014