PMP Certification Study Notes 13 – Project Stakeholder Management

PMP Stakeholder Management

Introduction: This part of the PMP® exam study notes on Project Stakeholder Management is based on chapter 13 of PMBOK® Guide 5th Edition. More information on my PMP® certification exam preparation can be found at my PMP® exam and certification journey here.

  • stakeholders are groups/individuals who may affect / be affected by the project
  • identify stakeholders is a continually process throughout the project lifecycle
  • identify stakeholders, communicate and engage them, manage expectations and focus on satisfaction
  • stakeholder satisfaction is a key project objective
  • the Project Manager is responsible for the engaging and managing the various stakeholders in a project

Identify Stakeholders

  • identify stakeholders and document their importance/influence (=active involvement) /impact/interest/involvement
  • 3 ‘I’s: importance, interest, influence
  • stakeholders from operation process needed to be included
  • determine the stakeholders’ hot buttons (what response in specific situations) and develop support strategies
  • procurement documents are used for determining external stakeholders such as the seller
  • stakeholders have the greatest influence in the initial stage of the project
  • stakeholder analysis matrix is part of the stakeholder management strategy (output of identify stakeholders)
  • Salience Model: describing stakeholders based on the power (influence), urgency and legitimacy
  • document only influential stakeholders if there is a large number of stakeholders
  • document the impact using a power/influence grid, power/interest grid, influence/impact grid, salience model

Plan Stakeholder Management

  • management strategies to engage stakeholders throughout project lifecycle
  • Stakeholder Management Plan contains: current/desired engagement levels, scope and impact to stakeholders, interrelationships, communication requirements and forms, how to update the plan
  • The distribution of this plan requires precautions as the engagement level of stakeholders is a very sensitive information
  • Engagement Level
    • Unaware
    • Resistant: resistant to change
    • Neutral
    • Supportive: supportive of change
    • Leading: actively engaged for project success
  • Stakeholder Engagement Assessment Matrix: (C-current level, D-desired level)

Manage Stakeholder Engagement

  • aim: increase support and minimize resistance from stakeholders by addressing issues
  • the communication requirements of individual stakeholder are recorded in the Project Communication Plan
  • PM may call upon sponsor for assistance
  • communicate and work with stakeholders to meet their needs/expectations and address issues
  • build trust and resolve conflicts, negotiation skills, communication skills
  • need to communicate bad news/issues in a timely manner
  • feedback from stakeholders is stored in OPA
  • the Issue Log (Action Item Log): to identify issues/define impacts, owner (most important element) and priority/with due date

Control Stakeholder Engagement

  • monitor overall stakeholder relationships and adjusting strategies


Additional PMP® Study Resources

If you find the above PMP® study notes useful, you may want to check out the recommended PMP® Exam study resources on my website (all are free):

Wish you PMP® success!


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Edward Chung

Edward Chung aspires to become a full-stack web developer and project manager. In the quest to become a more competent professional, Edward studied for and passed the PMP Certification, ITIL v3 Foundation Certification, PMI-ACP Certification and Zend PHP Certification. Edward shares his certification experience and resources here in the hope of helping others who are pursuing these certification exams to achieve exam success.

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2 Responses

  1. Prasad says:

    Great content

  2. Ken A says:

    Great summary. I’m currently studying for the PMP exam, and I keep coming back to you site (which is awesome). I really like the way you group this information.

November 12, 2013